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opening a PDF get "The remote procedure call failed"

Anonymous
2012-11-28T21:31:42+00:00

Using Windows 8 reader get the error when opening a PDF file that did work earlier:

 "The remote procedure call failed"

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2015-04-07T11:07:17+00:00

Hi,

Thank you for posting your query in Microsoft Community and apologies for late response.

This could have happened due to the settings in the services. Follow these steps to manage the Remote procedure call services.

a. Press Windows key + R and type services.msc and press enter.

b. In Services, scroll down to Remote Procedure Calland make sure the Status says Started and the Status type is Automatic.

c. Now make sure the Status for service named Remote Procedure Call Locator is set to Manual.

I would also suggest you to run sfc/scan on the computer. It would repair the corrupted system files. The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. When the scan is complete, the System File Checker tool indicates whether integrity violations were found. If integrity violations are found, the System File Checker tool lets you fix the integrity violations. Refer to the following article to do so.

Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

Let us know about the status of the issue. We would be happy to help you further.

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  1. Anonymous
    2015-04-13T11:23:14+00:00

    Hello

    Sorry for the delay getting back to you.  Needing to read PDF files and fed up stuffing around with Microsoft Reader I installed Foxit PDF reader so I am back in business.

    I ran sfc/scannow and it found and repaired some errors which made no difference to the PDF Reader problem.  All the RPC service statuses are configured as they should be.

    It beggers belief that Windows software cannot read a PDF file and we cannot get a simple repair instruction.

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  2. Anonymous
    2014-06-05T02:15:22+00:00

    I am getting this too, now in 2014. All of a sudden it started to do this, any idea whats causing it ?

    Windows 8.1 pro.

    thx

    lee

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  3. Anonymous
    2015-04-13T01:14:07+00:00

    my problem disappeared so was unable to verify solution

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  4. Anonymous
    2015-03-31T10:18:10+00:00

    What's the deal here.

    Program and features does not list Reader as an application so how do you reinstall.

    If I type Reader in the start bar I am taken to my broken reader but Programs and Feature knows nothing of its existence.

    How do I read PDF files?

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