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Can't connect bluetooth mouse windows 7

Anonymous
2015-04-17T15:05:30+00:00

Recently I bought a bluetooth mouse and now I have troubles with connecting it to my Windows 7 32bit. I have tried Control Panel -> Devices and Printers -> Add Device but no device was found. I also tried Add Bluetooth Device button but with the same effect.

First, it perfectly connected and worked on Ubuntu 14 so everything is fine with hardware. I can see bluetooth module in device manager (along with Microsoft Bluetooth Enumarator) without exclamation mark so I think drivers are fine. My bluetooth support service is enabled and working. I've pressed turn on bluetooth button on my notebook. I've ticked allow bluetooth devices to connect in bluetooth options. I also tried to set system account on LOG tab of bluetooth support service properties - no effect.

Then I pressed disable adapter in bluetooth settings and somehow it found all my bluetooth devices I don't know what happened, but my mouse worked for short period. Then my PC told me that it needs to reboot. After reboooting the mouse didn't work. Again. I opened bluetooth devices I tried to remove and add mouse again but it said that it failed to install bluetooth hid device driver. But at least it saw my bluetooth devices in that moment. Then I decided to update bluetooth drivers, rebooted and now it sees nothing. Again.

I've reinstalled drivers, I've tried to rollback drivers update but it all hasn't helped, I can't even go back to the state when windows saw the mouse

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-04-18T20:43:00+00:00

    Thanks for your reply, Sudheendra S

    1. What do you mean? Of course I've made some changes in comparsion to a fresh installation of windows like installing applications. I just hadn't had bluetooth mouse before so I don't know whether the problem existed from very beginning or not.
    2.  No, bluetooth just don't see any bluetooth devices, not only mouse
    3. 4Tech, BT-630
    4. Yes, it works perfectly on a different computer and even on my computer under different OS (Ubuntu 14)

    I've already tried everything from links. Nothing works.

    I don't know what happened but I just rebooted and suddenly my PC found my mouse. Now everything seems fine. Thanks!

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  1. Anonymous
    2015-04-18T10:55:49+00:00

    Hi Dartlenin,

    Welcome to Microsoft Community.

    To help you better I request you to provide the details below.

    1. Did you make any changes to the computer prior to the issue?
    2. Do you get any error message/code while connecting the Bluetooth mouse?
    3. What is the make and model of the Bluetooth mouse?
    4. Did you try connecting the Bluetooth mouse with a different computer?

    I request you to perform the troubleshooting steps below.

    Method 1:

    I would suggest you to run the Fix it from the below Microsoft help article.

    https://support.microsoft.com/en-us/mats/hardware_device_problems/en-us

    Method 2:

    Try the steps in the following Microsoft Help article and check if it helps.

    http://windows.microsoft.com/en-us/windows7/add-a-bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

    You can also refer below Microsoft support articles.

    https://support.microsoft.com/en-us/kb/811798

    https://support.microsoft.com/en-us/kb/838398

    Perform the steps and check if it helps. if the issue persists reply to us with the results to assist you better.

    1 person found this answer helpful.
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  2. Anonymous
    2015-04-22T08:08:12+00:00

    Hi,

    Thank you for replying,

    Good to hear that the issue has been resolved. If you have any questions or issues with Windows in future feel free reply us we’ll be glad to assist you.

    Thank you.

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