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SSL Certificate Not Being Sent to Client

Ivan Johannes 1 Reputation point
2021-05-03T06:59:56.15+00:00

I've created a web app that seems to be working fine until I add a custom domain. I create a SSL certificate for the domain and bind the certificate to the domain. The site then keeps returning a 'ERR_SSL_PROTOCOL_ERROR' response and when I look under the browser certificates(on Chrome), it doesn't show me any certificates? I've spent about 6 hours already trying to figure this out

Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
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  1. ajkuma 28,036 Reputation points Microsoft Employee Moderator
    2021-05-03T11:22:58.533+00:00

    @Ivan Johannes , Thanks for the question. From the description, I see that have spent good time on troubleshooting this issue and I understand it can be frustrating.

    If you haven’t tried these already, kindly try and let us know how it goes:

    Please do a DNS lookup on your domains with https://www.digwebinterface.com – check if the A record is pointing to the correct IP address on the App Service.
    By default, your app uses a shared public IP address. When you bind a certificate with IP SSL, App Service creates a new, dedicated IP address for your app. If you mapped an A record to your app, update your domain registry with this new, dedicated IP address.

    I’m not sure about the certificate you’re using. If it’s a Private certificate, ensure that it meets all the requirement.
    The free App Service Managed Certificate and the ASC already satisfy the requirements.

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