Share via

Windows 7 Cant add printer - printer driver was not installed operation could not be completed error 0xe0000003.

Anonymous
2015-03-12T13:04:50+00:00

Original title: Windows  7 Cant add printer

Have tried to add a new printer to my laptop which is running windows 7 64bit using devices and printers - add printers however always come up with the error printer driver was not installed operation could not be completed error 0xe0000003.

The same error comes up no matter what printer or manufacturer I try to add.  The previous printer still works hence it can print but it won't allow me to add any new printer.

I was told by Brother that the problem is with in the registry but they didn't know where.  Does this seem correct?

If so any advice how to fix registry or software to check if there is an issue/conflict?

Thanks

The details from the event log are

**-** <Eventxmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

**-** <System>

**** <Provider Name="Microsoft-Windows-PrintService"Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}"/>

**** <EventID>215</EventID>

**** <Version>0</Version>

**** <Level>2</Level>

**** <Task>19</Task>

**** <Opcode>12</Opcode>

**** <Keywords>0x8000000000000220</Keywords>

**** <TimeCreated SystemTime="2015-03-12T12:14:55.479637800Z"/>

**** <EventRecordID>244</EventRecordID>

**** <Correlation />

**** <Execution ProcessID="1944"ThreadID="5812"/>

**** <Channel>Microsoft-Windows-PrintService/Admin</Channel>

**** <Computer>Owner-PC</Computer>

**** <Security UserID="S-1-5-21-822864997-2188796494-2456857580-1000"/>

**** </System>

**-** <UserData>

**-** <SetupInstallPrinterDriverxmlns:auto-ns3="**http://schemas.microsoft.com/win/2004/08/events**"xmlns="**http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events**">

**** <Label>PSetupInstallPrinterDriver</Label>

**** <Message>InstallDriverFromCurrentInf failed</Message>

**** <AdditionalInfo>-</AdditionalInfo>

**** <InfPath>C:\Windows\System32\DriverStore\FileRepository\prnbr005.inf_amd64_neutral_9e4cc05e0d4bcb33\prnbr005.inf</InfPath>

**** <DriverName>-</DriverName>

**** <InstallSection>-</InstallSection>

**** <ProcessorArchitecture>Windows x64</ProcessorArchitecture>

**** <PackageAware>Not package aware</PackageAware>

**** <CoreDriverDependencies>-</CoreDriverDependencies>

**** <LastError>0xe0000003</LastError>

**** <HResult>0xe0000003</HResult>

**** </SetupInstallPrinterDriver>

**** </UserData>

**** </Event>

<br> --- --- --- <br> --- ---
Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

12 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-03-15T10:36:23+00:00

    Palcouk

    The cd or download gives the same problem.

    Andy

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2015-03-13T11:58:48+00:00

    So what happens if you use the printer makers cd, or full installation file from their support site, or does the printer maker not supply software/drivers for win7?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2015-03-13T11:14:57+00:00

    Dear Shivam

    My computer is a Fujitsu Lifebook A series, nothing has been added to my knowledge apart from MS office and Cadcam software.

    I tried both methods you suggested and unfortunately they didn't work the same error message comes up.

    I also tried starting the computer in safe mode but had an error re the print spooler not operating came up.

    Any further advice very welcome.

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2015-03-16T09:33:33+00:00

    Thats because third party services dont work in safe mode. Safe mode is only designed for Microsoft components and its related services.

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2015-03-15T19:35:09+00:00

    Hi Himanshu

    I have tried the steps you suggested but couldn't get the print spooler to run is safe mode

    • error 1068 Dependency service failed to start.  Looked at the spooler to see what these were and they were (DCOM and RPC) checked them both and they were running.

    In the REGEDIT only had three subkeys I didn't have PJ or PLJ language monitors.

    Any other input very welcome.

    Andy

    1 person found this answer helpful.
    0 comments