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How can I get rid of Super Optimizer and Vosteran?

Anonymous
2015-02-12T01:45:17+00:00

I can’t get rid of Super Optimizer, nor clean up totally after getting rid of Vosteran. They both appeared at about the same time.

When I go to uninstall Super Optimizer I get a message saying c:\Program Files (x86)\Super Optimizer\unins000.msg is missing – correct the problem or obtain a new copy of the program.

I have managed to get rid of most of Vosteran’s manifestations but not all of them. I uninstalled it and stopped all the browsers in all my accounts looking for it as the start page, but it reappears quite often.

I am running Windows 7 Home SP1. I have got one Administrator account and four User accounts. As browsers I use Internet Explorer, Chrome, Firefox, and Safari, all up-to-date, or so I believe. My PC is backed up by Windows to an external hard drive. I run Microsoft Security Essentials.

There has already been a saga getting to this point. At an early stage I got the blank blue screen in the Administrator account. I have now rolled back to a restore point before when I think the machine got infected, but Super Optimizer is still installed and I can't uninstall it. 

I would be very grateful for suggestions for what to do.

To get rid of Super Optimizer could I create a dummy file in the Super Optimiser folder with the name of the missing file and then try uninstalling again?

Googling brings up a lot of recommendations for software to deal with these two bits of malware. How can I find out which are safe to use?

Seamus O’Connell

Windows for home | Previous Windows versions | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-02-12T15:14:27+00:00

    You're very welcome. Glad you got it resolved.

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  2. Anonymous
    2015-02-12T14:40:35+00:00

    This worked. Many thanks.

    I downloaded and ran AdwCleaner. It worked. The Uninstall Guide suggests following up by downloading and running Malwarebytes Anti-Malware and HitmanPro. I did run Malwarebytes Anti-Malware but it found very little. I decided to skip HitmanPro.

    I did not take up the offer to buy any of the non-free software but I did make a donation via PayPal. This sort of help should get our practical support.

    A comment in the blog is from someone who thought they got the malware when downloading FileZilla; they also got the blue screen in an administrator account. I think that must be how I got it - I downloaded FileZilla at about the time the trouble started and I also got the blue screen in an administrator account.

    Seamus O'Connell

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