Hello Jason,
Thank you for posting your question on Microsoft community.
I would like to know some information about the issue so that we could help you better.
What is the make and model of your computer?
I appreciate you for providing details about the issue and your efforts towards resolving it.
This issue may occur if the installed device driver is corrupt or if the driver is not installed properly.
I would suggest you to try following methods and check if it helps.
Method 1:
Run printer troubleshooter and check. Please follow these steps:
a. Press Windows + W keys, type troubleshooting in the search box and press Enter.
b. Click "View all" and then click "Printer".
c. Click "Next" and follow on-screen instructions.
If it does not help, use method 2.
Method 2:
Please follow these steps and check the issue.
a. Press Windows + R keys, type services.msc in run window and press Enter.
b. In services, stop "Print Spooler" service.
c. In Windows explorer, navigate to the following folder location and open "PRINTERS" folder.
C:\Windows\system32\spool\PRINTERS
d. Click "Continue" or "Yes", if message prompts.
e. Delete all files in "PRINTERS" folder and then close Windows explorer.
Note: Please do not delete "PRINTERS" folder. Only delete its contents.
f. Open services, and start "Print Spooler" service.
I hope this information helps.
Please do let us know if you need any further assistance.
Thank you