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Windows 7 is stuck at "Windows is Loading Files"

Anonymous
2015-02-02T03:45:17+00:00

I have a Dell Vostro 3700 laptop. It is my work computer and has Symantec Endpoint on it. The other day I was using it for work and it just went black (still running, but black screen). I had no choice but to power it off. Since then it has not been able to restart into normal booting - it just sits at "windows is loading files", for hours! I have run diagnostics and it came back "Boot sector for system disk partition is corrupt" and "error code 0x490". I have tried loading in safe mode, it still sits at the WILF screen. I tried the Windows operating disk, and system repair - it says it can't automatically correct the problem. I am wondering if it will work for me to do the bootrec.exe/fixboot in the command

prompt? or is there a better option?

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2015-02-02T06:13:26+00:00

    Hi,

    Run the Dell Diagnostics and the other methods that would assist you.

    "This article describes troubleshooting computers that are powering up correctly and passing the Dell BIOS screen at boot-up, but do not successfully boot to Microsoft Windows"

    http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=266423

    Table of Contents:

    1. Verify the Computer Finishes Initial Power-Up (POST)
    2. Check for Specific Error Messages
    3. Run a Computer Diagnostic
    4. Rest the BIOS to Default Values
    5. Boot the Computer into Safe Mode
    6. Check for Recent Changes
    7. Unplug All External Devices
    8. Use Startup Repair to Restore Critical Windows Files
    9. Use System Restore to Revert to a Previous State
    10. Use Clean-Boot Troubleshooting to Isolate the Software Issue
    11. Virus and Malware Troubleshooting
    12. Restore the Operating System to Factory Settings

    Cheers.

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