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Touchscreen not working on Dell Vostro 5470

Anonymous
2014-11-04T20:06:25+00:00

Original title: Touchscreen on Dell Vostro 5470

Hello, 

    i have a Dell Vostro 5470. My touch screen has not been working for more than a month. It suddenly stopped working. I have tried search for fixes, but nothing has showed up. I have the update from 06/2006 for the HID-compliant touch screen and for HID-compliant vendor-defined device. 

I would appreciate it if you could help me.

Thank you

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-03-26T07:51:34+00:00

    it must be the drivers not compatible or some drivers corrupt. Uninstall your touchpad drivers and try to find another one, you can find it from here: https://www.driverdr.com/dell-drivers/dell-vostro-5470-drivers-free-download or you can try to use a driver scanner to help you find a compatible touchpad drivers.

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  1. Anonymous
    2014-11-05T13:41:44+00:00

    Hi Janani,

    Welcome to Microsoft Community forum.

    This issue might occur because of incompatible or corrupt driver.

    -          Have you made any changes to this computer prior to this issue?

    -          Do you receive any error message?

    I suggest you follow the below mentioned Methods and check if it resolves the issue.

    Method 1

    Run the troubleshooter. Follow these steps:

    a. Press the ‘Windows key + W’ key on the keyboard.

    b. Type troubleshooter in the search box and then press enter.

    c. Click hardware and sound and run the Hardware and Devices Troubleshooter.

    d. Follow the On screen instructions.

    If issue persists, follow method 2;

    Method 2

    Check if the Human interface device is disabled or enable.

    a. Press ‘Windows key + X’

    b. Click on Device manager.

    c. Select Human Interface Devices.

    d. Check if you see any error.

    Also check if the touch screen drivers are disabled. If they are disabled, right click on it and click on enable.

    If issue persists follow method 3;

    Method 3

    Follow the mentioned steps to enable Touch tab if it is disabled:

    a. Hold 'Windows key + X'

    b. Click on Control Panel

    c. Go to Hardware and Sound and after that click on Pen and Touch option

    d. Pen and Touch window will open

    e. Now, in the Pen and Touch window, navigate to Touch tab.

    f. Check whether Use your finger as an input device box is unchecked

    g. If it is uncheck, check the box.

    h. Click Apply and then OK

    Note: Ensure all windows updates including optional updates are installed successfully.

    For your information: http://windows.microsoft.com/en-us/windows-8/touch-pen-settings-frequently-asked-questions

    Hope this helps, write to us for further assistance.

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