Share via

microsoft html application host has stopped working

Anonymous
2010-07-26T18:04:48+00:00

Remember - This is a public forum so never post private information such as email or phone numbers!

Ideas:I get this error message when I try to play a game that has been installed for at least a year with no problem.  I have uninstalled and reinstalled with no luck.

I am also unable to open windows media player.  Nothing happens when I click on it.

Also, when I try to open Mcafee I get a blank white box. But it shows in the bottom right hand corner that it is running.  

I have tried several of the solutions with no luck:

      Ran the sfc/scannow as administrator.  only went to 78% and told me protection could not perform requested operation

      Also, went to problems and reports, view history and this is what I found:

Product

Microsoft (R) HTML Application host

Problem

Stopped working

Date

7/26/2010 12:55 PM

Status

Not Reported

Problem signature

Problem Event Name: APPCRASH

Application Name: mshta.exe

Application Version: 8.0.6001.18702

Application Timestamp: 49b3ac74

Fault Module Name: mshtml.dll

Fault Module Version: 8.0.6001.18928

Fault Module Timestamp: 4bdfb76d

Exception Code: c0000005

Exception Offset: 0004ebab

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Files that help describe the problem

Version.txt

AppCompat.txt

memory.hdmp

minidump.mdmp

  • Programs you are having problems with
  • Error messages
  • Recent changes you made to your computer
  • What you have already tried to fix the problem
Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2010-07-27T05:51:49+00:00

    Hi,

    ·        What games are you trying to play?

    ·        Is Mcafee installed on the system?

    I would suggest you to uninstall Mcafee from the system and check.

    C0000005T is a access violation code. It is the operating system telling you that a program has malfunctioned. It has nothing specific to do with any particular program, or a brand of software, this is straight from the <acronym>CPU</acronym> and kernel of the operating system.

    Step 1:

    I would suggest you to do a clean boot.

    a.      Log on to the computer by using an account that has administrator rights

    b.     Click Start, type msconfig.exe in the Start Search box and then press ENTER to start the System Configuration Utility.

    c.      If you are prompted for an administrator password or for confirmation, type your password or click Continue 

    d.     On the General tab, click Selective Startup and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

    e.     On the Services tab, click to select the Hide all Microsoft services check box and then click Disable all

    **Note:**Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.

    After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

    a.      Click start, type msconfig.exe in the Start Search box, and then press ENTER.

    b.     If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    c.      On the General tab, click the Normal Startup option, and then click OK.

    d.     When you are prompted to restart the computer, click Restart.

    If the issue is resolved, check which third party program is causing this issue. For further reference check the article mentioned below.

    http://support.microsoft.com/kb/929135

    Step 2:

    Run an online virus scan and check. Check the link mentioned below.

    Live One care

    http://onecare.live.com/site/en-us/center/howsafe.htm

    Malicious Software removal tool

    http://www.microsoft.com/security/malwareremove/default.aspx

    Thank you and Regards.               

    Thahaseena M

    Microsoft Answers Support Engineer.

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    100+ people found this answer helpful.
    0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-05-19T18:07:47+00:00

    Hi! Am using windows 8.1 and been trying to access an offline forms app that I've been using once a month for several months now and today, I got a pop up - microsoft (r) html application host is not responding. I tried the step above, reinstalled the app but still its not working. Will very much appreciate any help. Not much a techy person just so you know.  Thanks!

    300+ people found this answer helpful.
    0 comments
  2. Anonymous
    2014-11-06T06:23:36+00:00

    I also experienced this issue just today Thu 06-Nov-2014... "Microsoft (R) HTML application host has stopped working" when I tried to install a software which has no problem with other PC.

    What I did is simple... I just restart the PC and login again. Then I install the software and the issue is gone... :) sometimes creepy things happen you know... try it, maybe it will work with your PC also.

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2013-08-26T05:34:03+00:00

    hello 

    i had experienced this problem on my dell latitude e6430 and the cause had been my graphic card drivers, which i updated and now my computer is perfect once again.

    1 person found this answer helpful.
    0 comments