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"Your DNS server might be unavailable."

Anonymous
2015-06-12T12:44:48+00:00

Since yesterday, I have not been able to connect to the internet properly using my desktop computer with Windows 8.1 installed. No other devices on the same network have a problem; my other devices are all working normally.

Prior to this, my desktop's connection worked flawlessly and there have been absolutely no changes to the desktop's configuration between then and when the DNS issues started.

I have been trawling the internet since yesterday attempting to find a solution. Following is a list of things I've found and tried which have all, thus far, failed to fix the problem:

  • "ipconfig /flushdns, /release, /renew" in elevated command prompt
  • "netsh int ip reset" in elevated command prompt
  • "netsh winsock reset" in elevated command prompt
  • Disabling IPv6 - I re-enabled it shortly after finding out this did nothing
  • Disabling avast! Antivirus - apparently this has caused issues with 8.1, but doesn't seem to be the culprit this time around
  • Checking wireless adapter power settings - my desktop's always on High Performance so this isn't my wireless adapter being put to sleep
  • Ensuring wireless adapter driver is up-to-date & that I'm using the one from the manufacturer, not a Windows-updated driver
  • 'Enable IP filtering' turned off in router settings
  • AES security mode selected in router settings

The only thing I found but haven't tried yet is one answer in another thread here where a user said "My ISP went in and reset the DNS settings on their end and this worked for me" - at this stage I'm not confident that that would do it either, but have contacted my ISP to see if they are able to address the issue.

Worth noting I currently have my adapter configured to use Google's Public DNS just so that I can type this message (it would have taken too long to do it on my phone). If you have any suggestions as to what could possibly fix this issue, I'm all ears. 

Thanks for your time.

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2015-06-12T12:59:18+00:00

    Can we assume you rebooted the router and PC at the same time?

    Can we get you network specs by running the below app and uploading the output to one drive (or any file sharing service)?

    Please download this app

    Run it with "select all" checked

    Upload the output to one drive or any file sharing service

    Put a link to them in your next post

    Please type each of these into an elevated command prompt after you have run the above and saved the file (yes I realize you have run one or more before)

    ipconfig /flushdns

    ipconfig /registerdns

    ipconfig /release

    ipconfig /renew

    NETSH winsock reset catalog

    NETSH int ipv4 reset reset.log

    NETSH int ipv6 reset reset.log

    Exit

    7 people found this answer helpful.
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  2. Anonymous
    2015-06-13T18:13:00+00:00

    An update on this: in spite of the fact that it was working perfectly before, something about Thursday 11th June 2015 made avast! decide it didn't like my default DNS servers anymore - and the mere fact that it was still on my system, whether disabled or not, was enough for it to halt nameserver resolution.

    Uninstalling avast fixed this problem completely. Antiviruses, eh?

    2 people found this answer helpful.
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  3. Anonymous
    2015-06-12T13:45:06+00:00

    Thanks for the prompt response.

    Command prompt has been done exactly as provided and I've rebooted, but nothing seems to have changed. 

    Can confirm both PC and router have been rebooted more times than I can count at this stage, particularly right after trying each of the fixes listed in OP.

    Here is the output from the tool; hope it helps!

    1 person found this answer helpful.
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  4. Anonymous
    2016-03-08T16:28:46+00:00
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