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The update is not applicable to your computer. Message for Win 8.1 Update 1

Anonymous
2014-04-11T21:40:23+00:00

Desktop PC has Intel Q9400 Quad CPU, 8 GB RAM and has been running legal, activated Windows 8.1 Pro with Media Center OS for six months without issue. 

Today after running Windows Updater, Windows 8.1 Update KB2919355 did not become available.  KB2919442 was installed successfully. 

After multiple "Restarts," KB2919355 still was not available. 

Downloaded the files: Windows8.1-KB2919355-x86.msu, Windows8.1-KB2932046-x86.msu, Windows8.1-KB2937592-x86,.msu, Windows8.1-KB2938439-x86.msu, and Windows8.1-KB2934018-x86.msu from the Microsoft Download Center.

While trying to run Windows8.1-KB2919355-x86.msu, the install process failed providing the message: "The update is not applicable to your computer."

Multiple "Restarts" and re-install efforts produced the same result over three hour period. 

What is causing this problem?  How can it be resolved?

Thank you in advance for any assistance resolving this issue.

P.S.  The PC is privately owned by one individual.  

P.S.S. The following is from my response to Jose on April 12, 2014.

The browser is IE 11 with latest update.

"The only external devices connected to the PC were a MS keyboard, MS mouse, and HD monitor.

I had updated my laptop the day before without any issues. 

Prior to posting, I had already downloaded the files required for a manual install of the update on two separate instances; and saved them to two different locations on my local hard drive.  I also printed the MS installation instructions from their website.

Attempts to manually update were done while connected to the Internet. 

Attempts to manually update were done while not connected to the Internet. 

Both methods were repeated multiple times after "Restarts" and after full computer shut downs with about twenty minutes elapsed before turning the computer back on.  After a full scan by Windows Defender, the shut down and turn back cycle was repeated. 

Repeatedly, I checked the Windows Update to see if the Win 8.1 Update was available.  It never was. This is why I was attempting to install the update manually.

None of the attempts were attempted with either Windows Defender or Windows Firewall disabled.

 (Note: The MS installation instructions did not reference disabling them.  Not a bad thought though.)

All without success; and receiving the same message noted above. ("The update is not applicable to your computer."  Edited by Az Grog today, April 23rd.)

Prior to checking for new responses this morning, (April 12th - (Edited by Az Grog today, April 23rd.))  I checked the Windows Update to see if the Win 8.1 Update was available.  It was.

An attempt to install the first update file KB2919355 manually failed with the same message.  ( "The update is not applicable to your computer."  Edited by Az Grog today, April 23rd.)

An attempt to install the update from Windows Update resulted in a successful conclusion.

Why it took MS nearly 24 hours to provide the update through Windows Update; or why their manual install process continually failed, is beyond my understanding.

Hopefully, others will not be so affected."  

Note: A couple of days later when I updated my wife's laptop from win 8 Pro to Win 8.1 Pro, the Update 1 for Win 8.1 Pro did not become available until the following day after the update to Win 8.1.    My said she has read on the Internet that it has taken up to a week for the Update 1 to become available to some people.

Someone once said "Patience is a virtue."  It seems reasonable to believe that this is one virtue which is acceptable to Microsoft.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous
2015-06-26T09:25:50+00:00

I was getting this issue so I installed

When you install update 2919355 by using Windows Update, the installation fails with error code 0x80071a91. Apply hotfix 2939087<br><br>(https://support.microsoft.com/kb/2939087/ )<br><br>, and then reinstall update 2919355.
When you install update 2919355, the installation fails with error code 0x80070005. Apply hotfix 2975061<br><br>(https://support.microsoft.com/kb/2975061/ )<br><br>, and then reinstall update 2919355.

Which are mentioned on page https://support.microsoft.com/en-gb/kb/2919355

The update now seems to be running

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22 additional answers

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  1. Anonymous
    2014-04-25T10:27:41+00:00

    Hi,

    I have 2 PC's with Windows 8.1 Pro 64 bit, I updated one PC using Windows update and KB2919355 eventually installed.

    With the second PC I've been checking the Updates for ages now but KB2919355 is never available through Windows Update.

    KB2919442 is installed so I downloaded the update from the Microsoft website but if I try and install KB2919355 manually I get the message "The update is not applicable to your computer".

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  2. Anonymous
    2014-04-12T20:12:42+00:00

    Jose,

    Thank you for the assistance. 

    The browser is IE 11 with latest update.

    The only external devices connected to the PC were a MS keyboard, MS mouse, and HD monitor.

    I had updated my laptop the day before without any issues.

    Prior to posting, I had already downloaded the files required for a manual install of the update on two separate instances; and saved them to two different locations on my local hard drive.  I also printed the MS installation instructions from their website.

    Attempts to manually update were done while connected to the Internet. 

    Attempts to manually update were done while not connected to the Internet. 

    Both methods were repeated multiple times after "Restarts" and after full computer shut downs with about twenty minutes elapsed before turning the computer back on.  After a full scan by Windows Defender, the shut down and turn back cycle was repeated. 

    Repeatedly, I checked the Windows Update to see if the Win 8.1 Update was available.  It never was. This is why I was attempting to install the update manually.

    None of the attempts were attempted with either Windows Defender or Windows Firewall disabled.  (Note: The MS installation instructions did not reference disabling them.  Not a bad thought though.)

    All without success; and receiving the same message noted above.

    Prior to checking for new responses this morning, I checked the Windows Update to see if the Win 8.1 Update was available.  It was.

    An attempt to install the first update file KB2919355 manually failed with the same message.

    An attempt to install the update from Windows Update resulted in a successful conclusion.

    Why it took MS nearly 24 hours to provide the update through Windows Update; or why their manual install process continually failed, is beyond my understanding.

    Hopefully, others will not be so affected.

    Again, thank you, Jose for the response.

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  3. Anonymous
    2014-04-11T23:52:58+00:00

    Az,    

    Does the computer belong to you or your employer?

    ~

    The current time and date right now in California, United States is  2:51 PM 

     Friday, April 11, 2014

     Pacific Daylight Time (PDT) -0700 UTC

    UTC/GMT is 21:51 on Friday, April 11, 2014

     Current Weather Conditions in Los Angeles

    Fair   73°F / 23°C

    What? is that your best?

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  4. Anonymous
    2014-04-11T21:53:28+00:00

    Az,    

    Does the computer belong to you or your employer?

    ~

    The current time and date right now in California, United States is  2:51 PM 

     Friday, April 11, 2014

     Pacific Daylight Time (PDT) -0700 UTC

    UTC/GMT is 21:51 on Friday, April 11, 2014

     Current Weather Conditions in Los Angeles

    Fair   73°F / 23°C

    Was this answer helpful?

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