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Unable to send or receive with new cwgsy.net accounts

Anonymous
2015-07-28T11:09:19+00:00

I have 2 accounts with the provider "cwgsy.net"    The addresses  servers and ports work perfectly well on my android tablet but I get error messages regarding the servers when i try to use on live mail   My provider gave me new server addresses whech produced the same results.    The server id worked perfectly well on my old copy of windows live but trying to duplicate on the new copy fails   Can you help

Windows for home | Other | Email and communications

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  1. Anonymous
    2015-07-28T18:01:47+00:00

    ... I get error messages regarding the servers when i try to use on live mail ...

    Can you help

    Only if you tell us what these messages say. Error messages are the only clues we have to what's wrong - that's what they're for. You can click on an error message to select it, then use right-click to copy it and paste it into your reply here.

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  1. Anonymous
    2015-07-29T12:49:17+00:00

    That's much better - thank you. You are clearly not authenticating yourself to the SMTP server. The 'secure' servers require a secure connection; I'm assuming you've entered the same server name for both incoming (POP3) and outgoing (SMTP).

    Right-click on the account name in the folder pane and select Properties.

    • On the Servers tab 

              Ensure that the Email username is your full email address

              Select Log on using clear text authentication

              Select My server requires authentication

    • On the Advanced tab 

              Select This server requires a secure connection (SSL) for both incoming and outgoing mail.

              Change the server port for outgoing mail to 465

              Change the server port for incoming mail to 995

    • Click Apply and OK

    Remove any unsent messages from the outbox (below the account folders in the folder pane), then close down Windows Live Mail and wait a few minutes while the program does its housekeeping and stores the new security settings. Then re-launch the program, compose a new test message with a unique subject and send it to yourself. Post any new error message in your reply.

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  1. Anonymous
    2015-07-29T16:55:57+00:00

    Thank you very much.  That worked perfectly!!

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  2. Anonymous
    2015-07-29T08:37:31+00:00

    The message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for '******@cwgsy.net', please contact your email service provider.

    Subject 'test'

    Server Error: 554

    Server Response: 554 5.7.1 <******@cwgsy.net>: Sender address rejected: Access denied

    Server: 'secure.emailsrvr.com'

    Windows Live Mail Error ID: 0x800CCC79

    Protocol: SMTP

    Port: 25

    Secure(SSL): No

    I have tried contacting my provider who say that they do not support windows live mail    I have also tried using port 587 and the old server "mail.cwgsy.net"

    Thank you for responding

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