HL-DT-ST DVDRAM GT80N DVD driver does not recognize dvd-r disc (not blank)

Question

HL-DT-ST DVDRAM GT80N DVD driver does not recognize dvd-r disc (not blank)

Anonymous

I am trying to load two separate dvd-r discs onto my dell 2020 (windows 8.1) computer. The dvd is not recognizing that a disc is in there. It will read and copy cd's and regular movies just fine.

I have run diagnostics from dell.

I have checked for updates: both from my computer, and from dell.

I went to properties for the driver, and it lists it as the recording device.

I attempted to go to registry editor to follow instructions listed on the microsoft website, but there is no "FILES" folder, and no "VOLUME" selection.

I ran a Mr. Fix it and it said it fixed the problem, and it now reads the media... But it doesn't.

I am at a loss as to what to do. I'd really like this to work. Is there a firmware upgrade I need? Should I just burn my computer and buy an apple thingy that I can't figure out how to use?

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Answer 1

Hi Maurice,

Thank you for contacting Microsoft Community.

It’s really unfortunate that you are facing this issue. But don't worry we will try to help you out.

I would suggest you to uninstall and reinstall the drivers and check if the issue persist.

Follow the steps to uninstall and install the CD/DVD drive

a) Press the Windows key + X

b) Select Device Manager from the options

c) Left click on the CD/DVD drive

d) Right click on the CD/DVD drive installed

e) Click on uninstall

f) Right click again on the same and click install

g) Then restart the computer.

You can visit manufacturer's website and install the latest drivers.

Hope this helps. If you have any further issues, please get back to us and we would be happy to help you.

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HL-DT-ST DVDRAM GT80N DVD driver does not recognize dvd-r disc (not blank)

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