![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello Ann,
First, Congratulation for your new laptop and thank you for posting your query on Microsoft Community.
As you have mentioned that this is a new laptop and you have not installed any of the update. So, there might be a chance that due to these updates you are facing issue. These updates contain the update of the device drivers too. So, after installing these updates the device drivers get updated and issue may get resolved.
For installing drivers you may refer to the steps mentioned in the article provided below.
Drivers are updated occasionally. Windows can update them automatically, or you can install the updated drivers yourself. It's important for you to have confidence in the updated drivers you install. Windows notifies you if it detects a suspicious or unsafe driver you shouldn't install.
**Download and install drivers**
Refer to the steps under Automatically get the latest drivers and software.
Hope the information provided is helpful. Do let us know if you have any queries related to Windows, we will be happy to assist you.
Regards,