SanDisk Sansa Mp3 player is not detected while connecting through USB port.

I've had this problem, too. Toshiba laptop 1 yr old, Windows 8.1.  I've determined the following:

1. The Sansa Updater doesn't work. Apparently this happens to a lot of people. People have all sorts of fixes for this, but I've not seen where anyone was able to fix it.
2. The problem arose with me once I tried to use the Sansa Updater and there was new firmware to "transfer" to the SanDisk Mp3 player.
3. I uninstalled the updater (I had several copies by this point), except for one copy of it. I tried just plugging in the Mp3 player just to charge it via laptop.  It would work for a 10 or so minutes, then stop charging.
4. I got it to work. This is how I did it:

I opened Device Manager

I expanded then looked at the various USB ports

I could see where the one my device was plugged into wasn't working (a yellow exclamation point icon was by it)

I plugged my player into a different USB port, and the same thing happened....another yellow exclamation point icon by the different USB port.

I right-clicked on the USB port and selected the automatic search for newer driver.  It found and installed one (took a few seconds)

When that driver updated, it updated ALL USB ports.

I rebooted.

The SanDisk Mp3 clipzip then started charging properly. No exclamation points by the USB ports in Device Manager.

So I think the problem came with either the new firmware that SanDisk tried to transfer to my device and/or the Sansa Updater (which is useless as far as I can tell).  The only thing the Sansa Updater has ever done for me is call up the user manaul and want to download it (I already have it).

I agree but the problem is not solved.  Do I need to go back to windows 7 to connect

No help from San Disk available

Hi Jack,

Thank you for posting your query in Microsoft Community forums.

From the issue description, I see that SanDisk Sansa Mp3 player is not detected while connecting through USB port.

I can imagine the inconvenience you have experienced. We are here to help and guide you in the right direction.

To provide the appropriate resolution I would need more information from your end.

Do you face any issue while connecting other USB devices?

This issue may occur if minimum system requirements were not met, due to corrupted drivers, due to some computer restrictions, or due to bad USB cable.

I would suggest you to try the steps in the article and check if it helps.

Sansa player NOT recognized by the computerhttp://kb.sandisk.com/app/answers/detail/a\_id/42/~/sansa-player-not-recognized-by-the-computer

If the issue persists, I would suggest you to contact the manufacturer for further assistance.

http://kb.sandisk.com/app/home/session/L2F2LzEvdGltZS8xMzY0NjE4NTUzL3NpZC9CdmhmS3FtbA%3D%3D

Let us know the status of the issue after performing the troubleshooting steps. If you need any further assistance or information regarding the issue with connecting SanDisk Sansa Mp3 player, I will be glad to help you. We, at Microsoft strive towards excellence.