Black Screens and now, hal.dll and ntoskrnl.exe error from Blue Screen

Question

Black Screens and now, hal.dll and ntoskrnl.exe error from Blue Screen

Anonymous

I'm not exactly sure where to begin, But i've had a decent amount of computer issues lately. I build this PC in 2012 it lasted till about 2014 and i had to replace the Seagate 1TB hard drive cause it has bad sectors I Assumed that's why my PC was Black Screening, But now with a brand new Seagate 2TB and new graphics card i'm getting Random Black screens, It can happen while i'm playing a Graphically intensive game on Max graphics Or while it's on Low graphics. It can happen when i'm away from my PC(little to nothing running) or when i'm watching a Youtube video(On any browser) And just now For the first time since my new hard drive i got a Blue screen out of it. So i'm hoping this will help tell me something, Any help or advice is greatly appreciated!

Here's my specs:

OS: Windows 7 x64bit

Motherboard: ECS A880LM-M(bought in 2012)

Processor: AMD Phenom(tm) II X4 960T 3.0Ghz(bought in 2012)

HardDrive: 2TB Seagate Hybrid(roughly half a year old)

RAM: 2 Sticks of 4G, 8G Total(bought in 2012)

Graphics Card: EVGA NVIDIA GeForce GTX 750 Ti, 2G Memory(afew months old)

500W Modular PSU(2009ish?)

Using BlueScreenView this is the log:

==================================================

Dump File : 061115-22807-01.dmp

Crash Time : 6/11/2015 12:26:49 AM

Bug Check String :

Bug Check Code : 0x00000124

Parameter 1 : 00000000`00000000

Parameter 2 : fffffa80`07b7c028

Parameter 3 : 00000000`f27e2000

Parameter 4 : 00000000`00000185

Caused By Driver : hal.dll

Caused By Address : hal.dll+12a3b

File Description : Hardware Abstraction Layer DLL

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)

Processor : x64

Crash Address : ntoskrnl.exe+748c0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\061115-22807-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 7601

Dump File Size : 271,072

Dump File Time : 6/11/2015 12:41:15 AM

==================================================

Tests & Speculations:

I'll try to go into this as far as i can think atm, But i've tried alot of stuff.

When my PC Black screens my monitor turns off(Like i unpluged it from the PC, But it still has power) and my keyboard and mouse lights turn off, And if there was any audio playing it stops But my PC still has power to it, the fans still run and the lights are still on. No odd noises Or any power issues in the house(That i can tell). It also does it Completely random It can happen 15 times in 30mins-1hour or it can happen once every 2weeks-1month, This most recent time happened while i was installing new graphics drivers(Even wiped the current and new ones and installed older drivers, Still got the black screens and finally a blue screen while installing the drivers)

I First thought it was black screening cause of me over powering my Onboard graphics card while playing games, So i bought a new graphics card and installed it. But then it started happening more often for awhile Untill i updated windows and installed the new graphics drivers then it slowed down for awhile

i Kept going in circles thinking it was the graphics card, but even after unplugging it, it still happened. I also tried unplugging ALL fans,CD rom drives,Extra Hard drives, And removed 1 stick of ram at a time. No matter what it still happens. I also checked this new HardDrive for bad sectors and nothing comes up, i've cleaned the registery, Defragmented scanned for viruses(with 4 programs).

And i constantly keep an eye on the temperatures And nothing out of the ordinary, compared to my old graphics card that idled at 160F and went up to 200-210F this one idles at around 80-90F and rarely hits 100F(My old graphics card was a flawed make from Nvidia)

So i figure it's either my PSU,CPU, or Motherboard. i've been highly suspecting my PSU but i'm really not sure.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

8 answers

Answer 1

Thanks alot for your quick replies(Never thought i'd get service THAT fast), and i can't believe i over looked that, i've had something like that happen once or twice in the past so you would think it would of came to mind. chances are this is my problem, However i don't feel comfortable uninstalling Avast as it's the main thing that protects my computer(Kept my previous PC running for 4 years with no re-installs of windows, and i was able to upgrade to a new PC instead of trashing it.) Also i've experienced Avast to detect much more then MSE, so i've uninstalled MSE for now and i guess i'll just wait and see if i get any further problems, if i do i'll be sure to come back here!. Thanks again for your help.

However IF this were a hardware issue what part of my PC do you think it would be?, or was that not enough to tell?

3) Update all hardware-related drivers: video, sound, **RAID** (if any), etc. Do not rely on windows when it says the most recent driver is installed. It may be the most recent but it may also be corrupt.

4) Update the motherboard BIOSaccording to the manufacturer's instructions and clear theCMOS. Check with the computer maker for directions on this procedure and as usual it is always a good idea to back up your data.

5) Update ALL OS Windows updates

6)Stress test the major components. Start with RAM, CPU, HD, etc. (see other wikis for how to)

For RAM, use Memtest. Instructions for which can be found here.

Computers are extremely sensitive to problematic ram so any errors on memtest should be considered an issue and even a clear report for less than 8 passes can give a false negative.

For CPU use Prime95

For hard drives, use CHKDSK /F finds any problems on the drive(s), notably "bad sectors". You should also go to the HD maker and download and run their HD checking utility

Source: http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/bugcheck-code-124/98c998d2-447a-40ce-ae1f-8211e355f14d

Answer 2

Thanks alot for your quick replies(Never thought i'd get service THAT fast), and i can't believe i over looked that, i've had something like that happen once or twice in the past so you would think it would of came to mind. chances are this is my problem, However i don't feel comfortable uninstalling Avast as it's the main thing that protects my computer(Kept my previous PC running for 4 years with no re-installs of windows, and i was able to upgrade to a new PC instead of trashing it.) Also i've experienced Avast to detect much more then MSE, so i've uninstalled MSE for now and i guess i'll just wait and see if i get any further problems, if i do i'll be sure to come back here!. Thanks again for your help.

However IF this were a hardware issue what part of my PC do you think it would be?, or was that not enough to tell?

Answer 3

BugCheck 124, {0, fffffa8007b7c028, f27e2000, 185}

Probably caused by : hardware

Followup: MachineOwner

===============================================================================

Section 2 : x86/x64 MCA

Descriptor @ fffffa8007b7c138

Section @ fffffa8007b7c2c0

Offset : 664

Length : 264

Flags : 0x00000000

Severity : Fatal

Error : DCACHEL1_SNOOP_ERR (Proc 3 Bank 0)

Status : 0xf27e200000000185

Ordinarily, I would call this a hardware issue, but the fact that you are running two AV Products with real-time protection, prevents me from calling it just that and until that is addressed, we will hold off.

Uninstall AVAST.

AVAST Uninstall Utility.

https://www.avast.com/uninstall-utility

Uninstall Microsoft Security Essentials.

Reinstall, update and run a scan with MSE.

Leave AVAST Uninstalled.

If you continue to experience crashes, refer to the Wiki Article linked below, for further troubleshooting tips.

BugCheck Code 124. Co-Authored by ZigZag3143&JMH3143

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/bugcheck-code-124/98c998d2-447a-40ce-ae1f-8211e355f14d

Answer 4

Ok i got the files, this was my first time doing such a thing, however i only had one dump file and i hope i setup the onedrive link correctly:

https://onedrive.live.com/redir?resid=9F35EEF97552969E!108&authkey=!ABsLsBRxLzVvD1o&ithint=file%2crar

If it's wrong and you can't access it please let me know, may take me afew hours from this post tho cause i'm about to go to bed. i'll check it when i wake up tho.

Thanks for any help in advance.

Answer 5

To be able to troubleshoot what might be causing your system to crash, we need the dump files.

In an ideal situation, more than one file would be needed to establish a pattern so if you do have more than one, please upload them.

Please refer to the link below for steps to retrieve, zip and upload them to the file sharing site like onedrive, google's "dropbox, etc.

When you are done, make the folder public and share the link here.

Blue Screen of Death Co-Authored by ZigZag3143& JMH3143

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

Share via

Black Screens and now, hal.dll and ntoskrnl.exe error from Blue Screen

8 answers