Internet keeps disconnecting to DNS server .

Question

Internet keeps disconnecting to DNS server .

Anonymous

Original title : My net keeps cutting to DNS server problems

I keep getting my internet cut and the cause seems to always be a DNS problem. I used to web flawlessly but now I got used to it cutting for 3 months. I don't remember what caused this but I suspected a faulty router/phone line or ISP problems. My ISP customer service is useless so I can't identify if it is my ISP's end.So typically I could be browsing from usually 5 mins to an hour if I am lucky then it cuts.Troubleshooting the connection with windows brings up "Windows can't communicate with the device or resource" or sometimes "DNS server is not responding".My DNS server is the default google one "8.8.8.8" , I don't know if my ISP has a DNS server of its own.

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Answer 1

Hi Youseph,

I can understand the inconvenience caused to you. I will certainly help you with this issue.

I would like to know;

Are the computer on a domain network?
Which security software is installed on your computer?

This could occur due to intermitted service of Internet connection or setting for DNS/DHCP server clients.

Please follow these methods below and check.

Method 1: Enable DHCP client services

I would suggest you to check if the DNS client and the DHCP client services are running on your computer.

a. Click on Start and type services.msc in the search field.

b. In the services panel, look for the services ‘**DHCP Client’**and ‘DNS Client’.

c. Right click on the service and click on properties. Under the service status, check if the services are started.

d. Click on the dependencies tab and check if the dependencies services are started.

If the issue still persist, follow method 2.

Method 2: Flush DNS Cache

Let's flush the DNS Cache by running the following command in an administrator command:

a. Click on Start and type CMD, Right click and ‘Run as Administrator’.

b. Type ipconfig /flushdns and hit Enter and wait for the confirmation message that the action was successful.

c. Enter the command ipconfig /registerdns and hit Enter and wait for the confirmation message that the action was successful.

If the issue still persist, follow method 3.

Method 3:

If the issue persists, I would suggest you to try to reset the TCP/IP stack. Refer this article and follow the instructions.

How to reset TCP/IP by using the NetShell utility

Let us know if you need further assistance. We will be glad to help you further.

____________________

Thanks & Regards,

Isha Soni

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Internet keeps disconnecting to DNS server .

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