Hi Godinho,
Sorry for the delay in replying.
Sorry to know that you are facing this issue.
Even before you add a Bluetooth enabled device to your computer, you must do two things to make sure your computer and the device are ready to connect:
- Add a Bluetooth adapter to your computer if it doesn't already have one. You can do this by plugging the adapter into a USB port.
- Set up the Bluetooth enabled device so that your computer can find it.
Please follow these methods and check if this helps:
Method 1:
Try to run the hardware troubleshooter and check what the issue is and fix it accordingly.
Follow the link given below open hardware troubleshooter: http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter
Method 2:
If the issue persists, then suggest you to refer to this article and run the troubleshooter to check if it helps.
Tips for fixing common driver problems:http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-driver-problems.
Method 3:
Let’s uninstall the Bluetooth driver and reinstall it to check if it helps.
- Type “devmgmt.msc” in start search box and hit Enter.
- In Device Manager, expand the Bluetooth driver in the device list.
- Right click on it, click Uninstall.
- Restart the computer and the default drivers will get installed automatically.
You may also visit the computer manufacturer’s website to download and install the latest drivers.
Articles for reference.
Connect to Bluetooth and other wireless or network devices: http://windows.microsoft.com/en-us/windows7/connect-to-bluetooth-and-other-wireless-or-network-devices
Add a Bluetooth enabled device to your computer: http://windows.microsoft.com/en-us/windows7/add-a-bluetooth-enabled-device-to-your-computer
Bluetooth devices do not work correctly on a computer that is running Windows 7: http://support.microsoft.com/kb/980396/en-us
Keep us informed to help you further.