Hi Simon,
Thank you for the update.
Thank you for sharing the resolution with us which will help others facing the same problems to fix it.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Surface Pro 3
Windows 8.1
using Microsoft Surface USB Ethernet Adapter
I am not able to set a new static IP address on my USB Ethernet Adapter
ipconfig /all gives the following:
Ethernet adapter Ethernet - Dongle:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Surface Ethernet Adapter #2
Physical Address. . . . . . . . . : 60-45-BD-xx-xx-xx
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.10.10.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Default Gateway . . . . . . . . . : 10.10.10.2
NetBIOS over Tcpip. . . . . . . . : Enabled
However, if I try and change the static IP using Control Panel -> Network Connections -> "Ethernet - Dongle" -> IPv4 properties
the dialog has Obtain Automatically selected and the address fields are blank.
I I try and set the new static IP from here, I get no errors from the window, then if I do an ipconfig the adapter then has TWO static IPs (and won't talk on either of them):
Ethernet adapter Ethernet - Dongle:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Surface Ethernet Adapter #2
Physical Address. . . . . . . . . : 60-45-BD-xx-xx-xx
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.10.10.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
IPv4 Address. . . . . . . . . . . : 172.21.205.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.21.205.250
10.10.10.2
NetBIOS over Tcpip. . . . . . . . : Enabled
If I do it again I can even get a third IP!
Ethernet adapter Ethernet - Dongle:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Surface Ethernet Adapter #2
Physical Address. . . . . . . . . : 60-45-BD-xx-xx-xx
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.10.10.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
IPv4 Address. . . . . . . . . . . : 172.21.205.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IPv4 Address. . . . . . . . . . . : 192.168.1.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.21.205.250
10.10.10.2
192.168.1.2
NetBIOS over Tcpip. . . . . . . . : Enabled
Throughout this if I check the adapter status through Control Panel it always says "No network access" (the cable is plugged in an link is up) and the same static IP details as ipconfig gives.
Things I have tried to fix this so far:
Resetting Global, OK!
Resetting Interface, OK!
Resetting Unicast Address, OK!
Resetting Route, OK!
Resetting , failed.
Access is denied.
Resetting , OK!
Restart the computer to complete this action.
restart and still doesn't work
So, any ideas on how to fix this, short of wipe and reinstall please.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Simon,
Thank you for the update.
Thank you for sharing the resolution with us which will help others facing the same problems to fix it.
Hi Matt,
I have the EXACT same issue with EVERY network controller I use on my Surface Pro 3 running Win 8.1, whether it's the integrated WLAN or a USB ethernet controller. I went through the exact same troubleshooting steps.
I also found your post on EightForums, but I couldn't find anyone else with the same problem.
Do you have any other info than what was already posted?
I don't feel like swapping my unit or doing a fresh install for something as stupid as this....and I'm also very curious to see what's causing the issue.
Any help would be appreciated (yeah, that means you too Microsoft people :) ).
Thanks in advance!
Apologies for the late reply to this thread.
My Surface Pro actually died (just wouldn't power on one day), Microsoft replaced it under warranty, but took a couple of weeks to get it back. Now that I have set up the replacement unit with the same dongle it is not having the issue (yet.....). I hope this weird issue doesn't reappear down the track on the new unit.
Hi Matt,
I appreciate your efforts which you have put to try to resolve the issue. You can check this issue with any other network if you have.
I would suggest you to create a new user account and check if you face the same issue with the new account. This might help you to analyze the issue.
Creating a user account
Write to us with the status of the issue, we will assist you further.