Wireless Mobile Mouse 6000 not recognizing!

Question

Wireless Mobile Mouse 6000 not recognizing!

Anonymous

I have a wireless mobile 6000 and I've had it for a long time now. Suddenly it just stopped recognizing.

I have tried a USB 3.0 and a USB 2.0. The USB transceiver became quite hot after I took it out of the USB port. After just a minute, the USB will just get incredibly hot. That does not happen with the Wireless Mobile Mouse 3500 that I have.

The mouse does not have a button where you connect, it just has the on/off switch, and the button that pushes the USB transceiver out. (The mouse has a blue sensor)

I have used the Mouse and Keyboard Center but the mouse is not recognized by my PC or the software. But the Wireless Mobile Mouse 3500 that I have is recognized.

I am comepleteIy sure that ALL of my USB ports are on because I have tried putting a USB of another mouse in and it works.

I have read other problems about this mouse of the Microsoft Community but none of the answers are helping me! Someone please give me a solution that will actually help me and get the mouse to work again.

-Thanks, Harrison.

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Answer 1

Hello Harris,

I can understand the inconvenience caused to you. I will certainly help you with this issue. This could be a hardware issue or could occur due to corrupt driver.

I would like to know;

What is the make and model of your computer?
Do you have any pending updates?

This issue can be caused if any of the multiple reasons like USB driver are unstable or corrupt, PC requires an update for issues that may conflict with a USB external hard drive and Windows may be missing other important updates hardware or software issues.

Try these methods and check.

Method 1: Use the hardware troubleshooter to fix the issue

The Hardware Troubleshooter is an automated tool which will check the hardware connected to the computer for any known issues with it and provides the details and on how to fix them. Follow these steps and run the troubleshooter.

a. Connect the devices to the computer.

b. Press Windows + W key on the keyboard.

c. Type troubleshooting in the search tab and press Enter.

d. Click View all on left panel**.**

e. Click Hardware and devices, new window will popup.

f. Follow the on screen instructions.

If the issue persists, follow method 2.

Method 2: Try reinstalling USB controllers from device manager and check.

Uninstalling and reinstalling USB controllers will not affect the USB port, as when you restart the computer/laptop it gets reinstalled automatically.

a. Press Windows Key + X on the keyboard.

b. Go to Device Manager.

c. Expand the USB Controllers, click on the drivers.

d. Click on properties, click on uninstall tab.

e. Click OK.

Reboot the laptop to update the drivers.

**What if a wired device isn't installed properly?**

If the issue persists, follow method 3.

Method 3:

Refer to the Microsoft help article and follow the steps.

Install USB 3.0 and other USB devices

If the issue persists, follow method 4.

Method 4: Uninstall Mouse driver

Follow these steps to uninstall the drivers.

Move the mouse pointer to bottom left of the screen where you see preview of start menu and Right-click to bring up a list of Windows settings.
Select ‘Device manager’ and then locate**‘Mice and other pointing devices’** and expand the same.
Right-click on the touchpad/mouse and then uninstall the drivers.

Now reinstall the Mouse driver from the Microsoft website.

Please post back with the results and the information asked, We will be glad to assist you further.

____________________

Thanks & Regards,

Isha Soni

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Wireless Mobile Mouse 6000 not recognizing!

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