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Cannot start the service "Interactive Services Detection" in Windows 8.1 Pro

Anonymous
2015-06-25T22:40:29+00:00

I'm new to Windows 8.1 Pro and I want to use a security software which worked JUST FINE with Windows 8.1 all the time for a year. But only 3 weeks with Windows Pro the software suddenly stopped working correctly and I saw in the Event Viewer these Errors:

"Immunet 3 is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

"The Immunet 3 service terminated unexpectedly. It has done this 9 time(s). The following corrective action will be taken in 900000 milliseconds: Restart the service."

The Immunet 3 service indeed stops now from running every 5 minutes and hence, it's impossible for the security software to complete an hour long full scan without being interrupted after 5 minutes... arrgh !! 

So I tried to start the "Interactive Services Detection" in the Services (Local) but I get this message:

"Windows could not start the Interactive Services Detection service on Local computer.

Error: Incorrect function."

I've googled almost the whole internet to find a fix for this issue but nothing to find about it or the only 'solution' to fix this problem is always something like this here: https://stackoverflow.com/questions/9714732/interactive-detection-service-in-windows-8-beta

But unfortunately changing HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows NoInteractiveServices from 1 to 0 does absolutely NOTHING - not even with rebooting, the Interactive Services Detection is still not able to start :((((

And weirdly, the Administrator Command Prompt seems to 'lie' since it tells the first few times it could start successfully the Interactive Services Detection but not according to Event Viewer and Services (Local)and indeed, after testing just a few times more, the Admin Command Prompt finally 'gets it' that it could not start the Interactive Services Detection: 

C:\Windows\system32>net start ui0detect

The Interactive Services Detection service was started successfully.

C:\Windows\system32>net start ui0detect

The Interactive Services Detection service was started successfully.

C:\Windows\system32>net start ui0detect

The Interactive Services Detection service was started successfully.

C:\Windows\system32>net start ui0detect

The Interactive Services Detection service is starting.

The Interactive Services Detection service could not be started.

A system error has occurred.

System error 1 has occurred.

Incorrect function.

For further information I post here the details for the Immunet 3 Event IDs 7030 and 7031:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7030</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2015-06-24T07:52:01.402696600Z" />

<EventRecordID>22260168</EventRecordID>

<Correlation />

<Execution ProcessID="732" ThreadID="8308" />

<Channel>System</Channel>

<Computer>Toni-PC</Computer>

<Security />

</System>

- <EventData>

<Data Name="param1">Interactive Services Detection</Data>

</EventData>

</Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7031</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2015-06-24T15:17:40.114987800Z" />

<EventRecordID>22260740</EventRecordID>

<Correlation />

<Execution ProcessID="684" ThreadID="8012" />

<Channel>System</Channel>

<Computer>Toni-PC</Computer>

<Security />

</System>

- <EventData>

<Data Name="param1">Immunet 3</Data>

<Data Name="param2">2</Data>

<Data Name="param3">900000</Data>

<Data Name="param4">1</Data>

<Data Name="param5">Restart the service</Data>

<Binary>49006D006D0075006E0065007400500072006F0074006500630074000000</Binary>

</EventData>

</Event>

Please help me getting the Interactive Services Detection to run, any input and suggestions greatly appreciated!!

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2015-06-26T15:23:54+00:00

    Hi Toni,

    Thank you for providing a detailed information on your issue. I appreciate the step-by-step troubleshooting and the pains you took to resolve your issue. However, there are a few more steps that we can try to diagnose the root cause.

    I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue.

    As per the issue description you are getting error message "Interactive Services Detection". This might be because of the Interactive Services Detection service which is running in the background or might be the issue with the temporary files on Spool folder.

    I would suggest you to try below suggestions and check if it helps.

    Method 1: Try to change Interactive Services Detection service to manual.

    1. Press Windows Key + R on the keyboard. Type “Services.msc” and hit enter.
    2. Look for the service “Interactive Services Detection” right click on it and click Properties.
    3. Set the Startup type of Windows Installer to Manual.
    4. Click OK.

    Restart the system and check whether you get the error. If the issue still persist Proceed to Method 2.

    Method 2: Delete the temp files from the Spool folder.

    1. Click Start.
    2. Type in Cmd (Right click and choose Run as administrator before opening the program).
    3. Type or copy paste the following command: net stop spooler (press Enter).
    4. Navigate to C:\Windows\system32\spool\PRINTERS
    5. Delete all files with the following extension: *.spl and *.shd.
    6. Copy paste the following command into the Command prompt window: “net start spooler” (press Enter)

    Now restart and check if you receive the same error message.

    Additional Information:

    I would suggest you to go through the suggestion provided in the below mentioned blog and hope it will answer most of your queries.

    **What is Interactive Services Detection and Why is it Blinking at Me?**

    Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

    Regards,

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  1. Anonymous
    2017-12-15T05:51:00+00:00

    This did nothing for me.

    2 people found this answer helpful.
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