Share via

Windows 10 - Majority of Keyboard Stops Working When Running Program (League of Legends)

Anonymous
2015-08-18T13:22:25+00:00

I upgraded to Windows 10 yesterday (8/17/15), and am already experiencing some flustering issues. The most obtrusive, however, is when I go to run one program in particular, which causes my laptop keyboard to become unresponsive, save for a few buttons (spacebar, backspace, and escape). The issue only starts after several moments of actually being in-game (not just having client up), and perseveres even once program is closed. The only fix I have been able to find to get the keyboard working again is to restart the laptop.

I've tried restoring BIOS to default settings, repairing the game client itself, and just waiting it out to see if it would return on its own, none of which worked. As of current, this has only occurred while running one program, and while the nice and easy solution would be to simply 'not run that program', I'd quite prefer being able to solve this.

Additionally, when the keyboard does stop working, the on-screen keyboard also becomes unusable. I am, however, able to do things such as ctrl+alt+delete to bring up task manager, even though those keys are individually unresponsive.

Any ideas? The help is greatly appreciated.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

13 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-10-29T23:09:11+00:00

    Hi Troy,

    Thanks for sharing your concern on Microsoft Community.

    As per your query, I suggest you to run DISM commands and check if it helps.

    Deployment Image Servicing and Management (DISM) is a new command line tool that you can use to service a Windows image or prepare a Windows PE image. The DISM tool replaces the Package Manager (pkgmgr.exe), PEimg, and Intlcfg tools. DISM consolidates the functionality found in those three tools, as well as delivers new functionality to improve the experience of offline servicing.

    Follow the steps to Run DISM Commands:

    1. Press Windows + x on your keyboard.
    2. Select Command prompt (Admin) to open Administrator Command Prompt .
    3. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

    dism.exe /online /cleanup-image /scanhealth

    dism.exe /online /cleanup-image /restorehealth

    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2015-08-18T21:05:12+00:00

    Hi,

    Thanks for posting your query on Microsoft Community.

    To assist you better, please provide few details.

    1. Is the issue confined to specific program?
    2. What is the make and model of your computer?

    This issue might occur, when some of the system files got corrupted.

    I would suggest you to try perform System File Checker (sfc) scan and check if it helps.

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

    To perform SFC Scan, refer to the below link:

    https://support.microsoft.com/en-us/kb/929833

    Note: Steps mentioned for Windows 8/8.1, will work fine with Windows 10.

    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2015-09-28T23:05:52+00:00

    This occurred to me as well.  I uninstalled VMWare horizon view client with local mode and the issue was resolved. 

    Steps that confirmed that it was not a hardware issue:

    Two button reset always brought the keyboard back.

    Turned off hibernation - this seemed to help but was just hiding the issue;

    root issue - whenever the keyboard was closed to the screen caused the issue.

    0 comments
  4. Anonymous
    2015-09-04T21:04:20+00:00

    For me, I found the culprit to be Chrome. Sometimes I am unable to enter anything except symbols in the OS or other programs except Chrome. When I close it then everything is back to normal. I think I will post this as a bug in the Chrome forums. Someone on WindowsTenForums has said that they get this whenever they use any web browser but I can't confirm this as I only use Chrome or occasionally Edge.

    0 comments
  5. Anonymous
    2015-08-28T18:50:14+00:00

    I am having a similar problem.  My keyboard stops working not just when a certain program is started, it just happens at random times.  The only thing I can do is restart which allows me to use the keyboard again, for a time.  Some days I restart a lot of times, while other day, maybe only once.

    I ran the System File Checker as you suggested, but It came back with the following message:  "Windows Resource Protection did not find any integrity violations."

    Do you have any other suggestions?

    0 comments