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Hey,
Recently I've been trying to upgrade one of the PCs in my house (Acer all-in-one Aspire Z5801) from Windows 7 Home premium to Windows 10. This process has been stressful and unfortunately, unsuccessful.
The problem:
Everything was going fine until the upgrade process reached over 24%. After that, problems just started arising. The main problem was at about 54% completion (as it was installing drivers/features), the screen turned black and did nothing after that. There was some activity coming from the HDD for a while, but that eventually went quiet and the screen just stayed black. I was forced to power off the PC by holding the power button. After that it went on a reboot loop as it tried to continue with the installation. I even got "updating your system" which reached 100% but then it rebooted and attempted to recover installation, before failing and deciding to revert back to Windows 7.
Another issue that occurred this time was the PC would get stuck on the "ACER" logo (the first screen that appears when you power up the PC). I had to power off the machine to make it go past that screen. I don't know what caused this problem but it was quite scary.
I've had two attempts at this to no avail. This attempt failed at about 54% completion when it was trying to install drivers and features. The first attempt I don't know how far it got because I went out and came back to a black screen.
Want to know something funny? I successfully installed Windows 10 on a PC that's at least 4-5 years older with much weaker hardware. That PC had ZERO issues during the upgrade process, yet Acer Aspire Z5801, which has much stronger hardware and isn't as old, failed to upgrade to Windows 10.
What can I do about this problem? I'd really like to upgrade that PC to Windows 10; however, I don't want to keep running into problems like this and worrying if the PC will work again.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
What they really mean, is that they will not help you find the drivers for your hardware. They normally list the drivers you need for a particular windows version.
If there are windows 10 drivers available for your hardware then your PC is windows 10 capable.
TBH though, you'll get away with windows 7,8 drivers. Windows might moan but it'll work. Heck, you can get windows xp drivers to work in some instances.
same problem
same answer
same reaction
I have updated my acer of the same version to Windows 10, I searched few sites and got through it.
What I did
When Windows 10 installed, then update it.
I contacted Acer about this and they said they were not issuing any updates for the Z5801 to enable the Windows 10 update.
Extremely poor response from Acer and I will not buy any products from them again, at home or at work.
Ditto
Yeah it eventually reverts back to Windows 7 after many reboots. I did panic when it got stuck on the "ACER" boot screen though - it just got stuck and wouldn't do anything.
This PC is perfectly capable, so I don't know why Windows 10 is denying it.
