Hi,
a. Are you logged in as the administrator of the computer?
b. Do you get any error code alonwith with these error messages?
c. Did you make any software changes recently?
These are some of the steps which will help the windows installer to work without any error.
Method 1.
Check if the Windows installer service is started
- Click start->type in services.msc and press enter-> check for windows installer->start the service if it’s stopped
- If Windows Installer does not work correctly, open Problem Reports and Solutions to see if a solution is available.
Open Problem Reports and Solutions by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Problem Reports and Solution
3) Unregister Windows Installer, and then reregister Windows Installer. To do this, follow these steps:
1. On the "Start" menu, click "Run:.
2. In the "Open" box, type "msiexec /unreg", and then press ENTER.
3. On the "Start" menu, click "Run".
4. In the "Open" box, type "msiexec /regserver", and then press ENTER.
Method 2.
Since there are some non-system applications running I would recommend you to install it in the Clean Boot state and check.
Enable a Clean Start:
- Click Start, type msconfig in the Start Search box, and then press ENTER.
User Account Control permission.
If you are prompted for an administrator password or for a confirmation, type the
password, Or click Continue.
- On the General tab, click Selective Startup.
- Under Selective Startup, click to clear the Load Startup items check box.
- Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
- Click OK.
- When you are prompted, click Restart.
- After the computer starts, check whether the problem is resolved.
If the issue is resolved check which third party is causing the problem, referring the link given below:
http://support.microsoft.com/kb/929135
- Install the softwares now and check.
Reset the computer to start as usual
- After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
- If you are prompted for an administrator password or for confirmation, type your password, or click Continue. On the General tab, click the Normal Startup option, and then click OK.
- When you are prompted to restart the computer, click Restart.
Method 3.
If the issue still exists provide us the event viewer logs.
Type eventvwr.msc /s in the address bar.
List any events that are listed as "Error" in the main window when you go to "Windows Logs" and "Application." There are often a lot of them. Send us whichever ones you see listed for the last couple days. (Please also do for the logs in "System"). When you
do, provide us the name of the "Source" and whatever is listed in the description box below the list of logs when you click on one.
For more information about event viewer refer to the articles below:
Open Event Viewer
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer
What information appears in event logs (Event Viewer)?
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer
Hope this helps.
Thanks and Regards:
Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.
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