I have this problem to. But, in this case I did get the upgrade and I would appreciate it if whoever answers this does not do something useless like copying and pasting instructions that they don't even have a clue if they work or not. Don't put the words systems engineer in a tag next to your name if all you do is copy and paste. You are not a systems engineer. You should be working at Walmart from 11pm to 5am in the morning to be honest. I don't want to be rude but I am so tired of coming here and seeing that someone has a job that I could do better.
My problem is very similar. I have a game from Origin called Kingdoms Of Amalur Reckoning and the game works but I can't alt tab and apparently I can't even exit the game because each time I do, I get a black screen and absolutely no way to get back to the desktop to even kill the process.