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Windows 8.1 does not recognise my Iomega external hard drive

Anonymous
2013-11-25T11:53:38+00:00

I recently upgraded from Windows 8 to Windows 8.1. My Iomega 1Tb external hard drive was recognised by Windows 8 but not by Windows 8.1 although when I disconnect the cable from the USB port it knows it is there.

Microsoft - is this something you can help with or are you working on a patch?

Community - has anyone had a the same problem and found a work around?

Richard Hickman

*** Email address is removed for privacy ***

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-08-09T13:48:09+00:00

    Guys, the problem is not with the Windows itself. It is with the Windows Defender. You can solve this by add the PROCCESS C:\Program Files (x86)\Iomega\Iomega Encryption\Iomega Encryption.exe to the Windows Defender EXCLUSION. Enjoy!

    OS: Windows 10 Pro (10.0.10240)

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  2. Anonymous
    2014-03-04T14:41:51+00:00

    Just had the same problem after upgrading to Windows 8.1.

    I managed to solve the problem by going to the Device Manager, then search for the device corresponding to the HDD partition of the disk. For me it was named something like "OEM Ext Hard Disk...".

    Then I just right-clicked on the device, and clicked on Uninstall.

    After the device is uninstalled, I un-plugged and re-plugged the USB cable of the Iomega HDD.

    Then the Iomega Encryption software was able to recognize the device. And by the way, the new device had another name in the Device Manager, something like "Disk OEM Ext Hard Disk" with an ID in brackets after the name.

    Hope it helps !

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  3. Anonymous
    2013-11-30T11:06:19+00:00

    Thanks for your quick response. The external hard drive is the silver model - Number 31924200 and having gone through the three methods you suggested (including downloading and running Driver Manager) it is showing only one improvement - the drive shows up in File Explorer. However I still cannot access its contents.

    Is this an Iomega problem now?

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  4. Anonymous
    2013-11-29T21:31:24+00:00

    anch'io ho lo stesso problema. non viene rilevato  l'hard disk esrterno iomega.

    mentre  con windows 8  tutto andava  benissimo.

    come faccio a tornare a windows 8 ?

    grazie

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  5. Anonymous
    2013-11-26T04:58:58+00:00

    Hi Richard,

    What is the model number of the hard drive?

    If you are using “Iomega 1tb value silver external hard drive” it is Compatible with Windows 8.1 Operating System: Refer

    This issue can be caused due to hardware settings or driver update.

    Let’s try the following methods and check if it helps.

    Method 1:

    I would suggest you to check if there is any pending Windows Update needs to be install.

    If yes, then I would suggest you to install the update and check if it helps.

    I would suggest you to download and install al the latest chipset drivers and Hardware Driver update from the manufactures’ website.

    Method 2:

    I would suggest you to run the hardware troubleshooter and check if it helps.

    a.    Press Windows key + W to search Settings.

    b.    Type “Troubleshoot” without quotes and click on Troubleshooting.

    c.    In the new window, click Hardware and Sound.

    Method 3:

    You may refer to the steps from the following Microsoft article and check if it helps.

    What if a wired device isn't installed properly? http://windows.microsoft.com/en-in/windows-8/what-device-isnt-installed-properly

    Keep us posted on the status of the issue.

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