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Computer restarts automatically after shutdown

Anonymous
2013-06-02T00:44:33+00:00

After I shut down my dell computer normally, it decides to turn back on.  It will continue to do this until the power is turned off.  This happened befor on another computer with windows 7 and I reinstalled windows 7  and it worked ok afterwards.  Its like it has a restart command and cant cancell it.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2013-06-02T14:35:21+00:00

Hi Robert,

This issue could be due to some incorrect settings or due to some other service restarting the computer. To be able to help better, please answer these questions:

1)      Did this issue start recently? Do you remember making any changes prior to this issue?

2)      What happens after it restarts? Does it go to sleep mode?

Let’s try these troubleshooting steps and check if it resolves the issue:

Method 1: Power Troubleshooter

The Power troubleshooter can detect and fix any errors or incorrect power settings. Refer to these steps to run this troubleshooter:

a)      Click on the Start button and then the Control panel.

b)      Change the view by option on the top right to Large icons.

c)       Click on troubleshooting and click on the view all option on the left panel.

d)      Run the Power troubleshooter.

Method 2:  Create a new power plan and check

If the troubleshooter didn’t detect any issues, then I would suggest you to create a new power plan and check. Refer to this article for more information:

http://windows.microsoft.com/en-us/windows7/change-create-or-delete-a-power-plan-scheme

Method 3:

If the above steps didn’t help, then I would suggest you to boot the computer in safe mode and check if the issue persists.

Step 1: Safe mode

I would suggest you to boot the computer in safe mode and check if the issue persists. Refer this link to boot the computer in safe mode:

http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Step 2: Clean boot

If you don’t face this issue in safe mode, then we will have to perform a clean boot procedure to find out which service is causing this issue. Refer this link to perform a clean boot:

http://support.microsoft.com/kb/929135

Note: After troubleshooting, reset the computer to start as usual. Refer step “How to set the computer to start as usual after clean boot troubleshooting” under more information.

If the issue still persists, I would also suggest you to post the event viewer logs here, so that we can check and identify the exact issue. Refer these steps:

a)      Go to the Start Screen, type in Event Viewer. This will bring up the Event Viewer tile, Click to open the event viewer.

b)      In the left pane, expand out Windows Logs. Click on Application log and highlight the first event in the log and use your arrow keys to scroll down.

c)       Most of your event will be Information. You may see Yellow Warnings or Red Errors. If you see any red error, you can double click on it to bring it up and copy the contents to a document.

Hope this helps. If the issue persists, please get back to us with the Event viewer logs for further assistance.

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  1. Anonymous
    2015-09-03T11:28:04+00:00

    Computer restarts automatically after shutdown  !

    This appeared recently on my 4 years old HTPC build on Asus P8H77M-Pro motherboard. (Not sure this could be linked with recent Windows 10 Pro upgrade !)

    Noticed it because my system was ON one morning !

    Normal state would have been OFF because "DVB Viewer last recording end" initiates system shutdown.

    I further noticed that after shutdown, during these few seconds before automatic restart, the iMon (SoundGraph) LCD display was off until I pressed POWER button to actually set the PC in "Shutdown mode". At this time the LCD switched on and displayed clock AS it should.

    What solves this

    UEFI (BIOS) ADVANCED MODE (not tried in EZ setup mode)

    ADVANCED tab

    APM (Advanced Power Management)

    Deep S4 - Change value from Disabled to ENABLED

    (at this time the system can only be turned on with POWER BUTTON.

    For me, LOGITECH HARMONY remote control works perfectly in conjunction with SOUNDGRAPH iMon IR (infra red) to either power on or down the computer, as it always did ! Issue solved !)

    F10 to save settings and reboot

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  3. Anonymous
    2015-05-02T21:00:28+00:00

    I have the same problem with Win 7 Pro on HP desktop.    I had a problem where my computer would not boot up.  I had the HP service agent help me on line. He tracked my boot problem to a memory card.  I exercised the memory cards and my boot problem was solved.  However, immediately after this fix the computer will restart when I put it to sleep or give it a shutdown command.

    I have tried most of the suggestions that I have found on line, but to no avail.

    bobwin

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  4. Anonymous
    2015-02-16T17:14:07+00:00

    Hello. Got the same problem in a DELL 1545 running OEM Windows Vista (Spanish).

    (Method 1) In the Control Panel, I ran "Check for solutions" function within "Problems and solutions reports", without success.

    (Method 2) I created numerous "power plan schemes", without success.

    (Method 3) (Step 1) The issue persists in "Safe Mode"

    (Method 3) (Step 2) I ran a "Clean Boot"; the issue persists: Laptop restarts after a full shutdown regardless the efforts.

    I'm done copying the event log. There are various errors (most recent first):

    FIRST ENCOUNTERED ERROR

    Nombre de registro:Application

    Origen:        Microsoft-Windows-WMI

    Fecha:         16/02/2015 11:42:21 a.m.

    Id. del evento:10

    Categoría de la tarea:Ninguno

    Nivel:         Error

    Palabras clave:Clásico

    Usuario:       No disponible

    Equipo:        EquipoLolo1

    Descripción:

    No se pudo reactivar el filtro de eventos con la consulta "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" en el espacio de nombres "//./root/CIMV2" por el error 0x80041003. Los eventos no se podrán entregar a través de este filtro hasta que se corrija este problema.

    XML de evento:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />

        <EventID Qualifiers="49152">10</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2015-02-16T16:42:21.000Z" />

        <EventRecordID>9090</EventRecordID>

        <Correlation />

        <Execution ProcessID="0" ThreadID="0" />

        <Channel>Application</Channel>

        <Computer>EquipoLolo1</Computer>

        <Security />

      </System>

      <EventData>

        <Data>//./root/CIMV2</Data>

        <Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99</Data>

        <Data>0x80041003</Data>

      </EventData>

    </Event>

    SECOND ENCOUNTERED ERROR (this error appears three consecutive times in the log)

    Nombre de registro:Application

    Origen:        Microsoft-Windows-LoadPerf

    Fecha:         16/02/2015 11:31:32 a.m.

    Id. del evento:3011

    Categoría de la tarea:Ninguno

    Nivel:         Error

    Palabras clave:Clásico

    Usuario:       No disponible

    Equipo:        EquipoLolo1

    Descripción:

    Error al descargar las cadenas del contador de rendimiento para el servicio WmiApRpl (WmiApRpl). El primer valor de DWORD de la sección de datos contiene el código de error.

    XML de evento:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-LoadPerf" Guid="{122EE297-BB47-41AE-B265-1CA8D1886D40}" EventSourceName="LoadPerf" />

        <EventID Qualifiers="49152">3011</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2015-02-16T16:31:32.000Z" />

        <EventRecordID>9040</EventRecordID>

        <Correlation />

        <Execution ProcessID="0" ThreadID="0" />

        <Channel>Application</Channel>

        <Computer>EquipoLolo1</Computer>

        <Security />

      </System>

      <UserData>

        <EventXML xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="LoadPerf">

          <param1>WmiApRpl</param1>

          <param2>WmiApRpl</param2>

          <binaryDataSize>8</binaryDataSize>

          <binaryData>F203000066070000</binaryData>

        </EventXML>

      </UserData>

    </Event>

    THIRD ENCOUNTERED ERROR

    Nombre de registro:Application

    Origen:        Microsoft-Windows-EventSystem

    Fecha:         16/02/2015 11:26:28 a.m.

    Id. del evento:4609

    Categoría de la tarea:Sistema de eventos

    Nivel:         Error

    Palabras clave:Clásico

    Usuario:       No disponible

    Equipo:        EquipoLolo1

    Descripción:

    El sistema de eventos COM+ detectó un código de retorno incorrecto durante el procesamiento interno. HRESULT fue 8007043c en la línea 45 de d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp. Póngase en contacto con el departamento de Soporte técnico de Microsoft para informar de este error.

    XML de evento:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-EventSystem" Guid="{899daace-4868-4295-afcd-9eb8fb497561}" EventSourceName="EventSystem" />

        <EventID Qualifiers="49152">4609</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>16</Task>

        <Opcode>0</Opcode>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2015-02-16T16:26:28.000Z" />

        <EventRecordID>9034</EventRecordID>

        <Correlation />

        <Execution ProcessID="0" ThreadID="0" />

        <Channel>Application</Channel>

        <Computer>EquipoLolo1</Computer>

        <Security />

      </System>

      <EventData>

        <Data Name="param1">d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp</Data>

        <Data Name="param2">45</Data>

        <Data Name="param3">8007043c</Data>

      </EventData>

    </Event>

    THIS ISSUE APPEARED RECENTLY. I DON'T RECALL FACING THIS BEFORE, AND I'M USING THIS LAPTOP FOR YEARS. I HOPE A SOLUTION WOULD BE FOUND FOR ALL OF US.

    THANKS FOR YOUR TIME.

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