Hello,
Thank you for replying with the status of the issue.
I understand the inconvenience caused to you. I will be glad to assist you with your issue.
This issue is better suited in Microsoft Xbox forum. We have a dedicated team with advanced tools and permission to help you with this issue. So I suggest you to post the same query in Microsoft Xbox forum.
For anything related to gaming or Xbox related, head over to the Xbox Forums& they’ll take care of you.
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Thank you.