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Windows Mobile Device Center for Windows 7 64-bit won't launch

Anonymous
2015-09-24T21:44:18+00:00

I have installed the program but it wouldn't launch. It wouldn't install the Microsoft Windows Mobile Remote Adapter as well. I am logging in as the root Administrator account. However, I have installed it on another Windows 7 64-bit machine and it works fine. The only difference between the two computers are the hardware parts such as the processor, Hard drive storage and so forth. As far as the processor, the one that is working runs on i5 and the other one is i7. Please advise.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-09-25T20:11:24+00:00

    Mayank Gupta10

    I have followed your instruction and did the clean boot. After rebooting, I connected the phone and it did detect it but got this error message: "Windows found driver software for your device but encountered an error while attempting to install it.

    Microsoft Windows Mobile Remote Adapter.

    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

    I rebooted it again and tried installing the WMDC software and still nothing happened.

    Please advise.

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  2. Anonymous
    2015-09-25T10:40:43+00:00

    Hi,

    Thank you for posting your query on Microsoft Community.

    As per the description, I understand that you are facing some issues with Windows.

    "Try removing WMDC, then open Device Manager and find the network device.

    Remove it from there, and make sure it uninstalls the driver.

    Then reboot.

    After rebooting, connect the phone - now it should detect it, and download WMDC to get the driver."

    I suggest you to perform clean boot and check, using this Microsoft Article because may be a third party application is causing this issue.

    https://support.microsoft.com/en-us/kb/929135

    NOTE:

    A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. You must log on to the computer as an administrator to be able to perform a clean boot. Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or experience the original behavior if the problem still exists. If the computer is connected to a network, network policy settings may prevent you from following these steps.

    https://support.microsoft.com/kb/929135

    Once you perform clean boot do refer to the section “How to reset the computer to start normally after clean boot troubleshooting” to boot the computer in normal mode.

    Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

    2 people found this answer helpful.
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  3. Anonymous
    2015-09-25T19:30:26+00:00

    Thanks for the tips Mayank. I will try it out and then let you know. I have uninstall it so many times and tried to plug in the phone to download the software but it wouldn't work. However, I've never tried the clean boot so I will try it now.

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