MMC not working

Question

MMC not working

Anonymous

Hi everyone,

I'm just posting here because I've searched countless hours trying to find solutions to my problem. A few months back I had some hdds crash, I took it in to a local Computer repair place and they were able to salvage some of the data and get my computer back up and running. But, about a week ago, after running MalwareBytes, I believe it deleted some system 32 files.

I was able to get past the blue screen with error codes 0x00000000 (0xc000012f 0x00010490) and finally made it to the login screen.

But, once I was there my keyboard and mouse wouldn't work. Using an old ps/2 mouse and keyboard I was able to make it past the login. Now, I've noticed a lot of things don't work. Here's a list-

MMC wont load (wont load snap-ins and gives me error messages for devmgmt.msc and services.msc )
Mouse and Keyboard drivers wont work/install
Sound doesn't work (states no output audio device is installed)
Troubleshooting either doesn't start or work
Windows Update gives me Code 80073712 when trying to install updates
Various other little annoyances.

I've done a few things to try fixing it, installing various drivers and running Fix it by Microsoft, but nothing works.

I'm at the end of my rope and hoping someone here can help me. Thanks in advance!

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10 answers

Answer 1

Anonymous

Here's the link to my onedrive with the sfcdetails.txt

https://onedrive.live.com/redir?resid=deea4f149314fd4b!114&authkey=!AAjKIEC76jWPooo&ithint=file%2ctxt

If there is anything else you need me to do please let me know, thank you!

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Answer 2

Hi,

Thank you for contacting Microsoft Community.

From the issue description I understand that some of the system files are missing and I appreciate your efforts and troubleshooting steps you have performed.

We will certainly try to help you.

This issue may occur when one or more of the .dll files that are used by the Microsoft Management Console (MMC) are missing or corrupted. These files include the following:

• Msxml.dll

• Msxml2.dll

• Msxml3.dll

I would suggest you to try mentioned steps and see if it works:

Method 1:

a) Click Start, click Run, type cmd, and then click OK.

b) At the command prompt, type cd %windir%\system32, and then press ENTER.

Note: The %Windir% folder is the folder where you installed Microsoft Windows.

c) Type the following commands. Press ENTER after each command.

Regsvr32 Msxml.dll

Regsvr32 Msxml2.dll

Regsvr32 Msxml3.dll

d) Type exit, and then press ENTER to close the Command Prompt window.

e) Restart the computer.

Method 2:

If issue still persists and you are able to login to your computer then I would suggest you to check the system files are they working fine or not and to check that try to run System File Checker (SFC) tool.

SFC scan will scans all protected system files and replaces incorrect versions with correct Microsoft versions.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

Go to Start, click All Programs and open Accessories.
Right click on Command Prompt in the Program list and then select Run as administrator. If you are prompted for an administrator password or for confirmation, type your password, or click OK.
In the Command Prompt, type the following command, and then press ENTER:

sfc /scannow

For more information refer to this link:

http://support.microsoft.com/kb/929833/en-us

Hope the information helps. Do reply if you need further assistance, we will be happy to help you.

Regards,

Answer 3

Anonymous

Just seeing if you have gotten the file. I'm not really sure how to repair the many files that the text says are damaged.

Thanks!

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Answer 4

Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu. Type or copy and paste:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

and press the ENTER key. You will find an sfcdetails.txt file on your Desktop.

Please note there are three spaces in the command:

Between findstr and /c,

Between [SR]" and**%windir**Between CBS.log and >"%userprofile

Please upload a copy of your sfcdetails.txt file to your OneDrive as a shared file and post a link here. Enter sfcdetails.txt in the Search box above the Start button and press the ENTER key to locate the file created.

Note The Sfcdetails.txt file contains details from every time that the System File Checker tool has been run on the computer. The file includes information about files that were not repaired by the System File Checker tool. Verify the date and time entries to determine the problem files that were found the last time that you ran the System File Checker tool.

Answer 5

Hello Ramesh,

Thank you for taking the time to help me and responding to my questions so quickly!

I've went down the list and performed the tasks you asked.

When I opened the command prompt and entered the .dll files, I get error messages for two of them, Msxml.dll and Msxml2.dll.

"The module "Msxml.dll" failed to load. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependant .DLL files.

The specified module could not be found."

Msxml3.dll seems to have installed fine, and I restarted my computer.

(also, Is there anything specific I must type cd %windir%\system32 or is that the correct string?)

--

I also completed the SFC scan. When completed it read "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log"

I can post those details if you would like.

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I restarted my computer after completing these steps but the problems still persist.

Again thank you for your help, I really appreciate this!

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MMC not working

10 answers