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Useless answers from Microsoft Support Engineers on this site

Anonymous
2015-09-15T22:43:53+00:00

I have had a lot of problems with Windows 10, and I have asked a lot of questions on this forum. Generally the responses from "Microsoft Support Engineers" have been of extremely low quality. More often than not the answer is generic, only tangentially related to the problem posted, and of no help.

Here's an example:

http://answers.microsoft.com/en-us/insider/forum/insider\_wintp-insider\_files/cant-find-surface-screenshots-build-10162/8e301041-47e4-49fd-aba6-c6c6a47796ae

Another customer put it rather well:

I have to say, I'm pretty annoyed at your process for providing help. You guys jump into a post, provide 1 post of useless, scripted, copy & paste help which generally has nothing to do with the issue stated, and then at the end of your post you say that if those useless suggestions don't help that we should get back to you, that you're happy to help. 

Fighting Windows problems is frustrating enough without the slap in the face of a stupid response. Seriously, if you are paying these guys by the answer, they're cheating you.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2015-09-16T21:29:32+00:00

    Did Microsoft recently change it's support as it seems support calls over the last year or so seem MUCH weaker.  I notice we never get US based support, and I wondered if MS outsources this to some support house (in the far east).  If they are strong I don't care, but it has been a tough road recently getting the same quality support we have been accustomed to over the years.

    I just finished (gave up) working with a "MIcrosoft CRM Engineer" and his skills were not impressive to say the least.  You can tell when an engineer is an expert as he flies through things, and doesn't have to put you on hold every other minute to check for correct answers.  He was not strong in too many areas and he didn't have a command of how to even best test the issues and functionality to isolate the core issue. Seems he had to put us on hold dozens of times to check with others and ask others questions, and one of his suggestions was to just install a small tool on a completely separate server (where performance had nothing to do with the issue). We have to date opened up two different support tickets for the same related issue CRM Email router not tracking inbound mail responses which is weak.

    What happened to my wonderful MS Support team of experts?  A huge concern for us if we keep getting weak support - a 6 week old issue still not yet resolved.  Not sure where to go, but the current tech asked me to open up a NEW ticket for the same thing (he thinks he did a lot on this) and the funny thing is we don't agree, but know that getting someone else has got to improve our chances to actually fix the core issue.  Seemed like such a small thing - a huge disappointment.

    Anyone else seeing this?  Who actually takes our call?  I see one of the emails comes from this email domain ********@wsmbela.pss.com and assume this is the 3rd party we are not too happy with, but it is not really clear.  HELP!

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