Hi,
Thank you for posting your query in Microsoft Community.
- Are you able to boot the computer in safe mode?
- Do you receive any error message?
- Do you remember making any specific change in the computer prior to the issue?
There could be several reasons for this cause. Let's try the following methods and check.
Method 1: Start the computer in Safe Mode and check if the issue persists. If the issue does not persist in safe mode, place the computer in clean boot state and check.
Step 1: Start the computer in Safe Mode
Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you're using.
a. When you hit the power button in Windows 10, hold down the Shift key when clicking the Restart button.
b. The next screen will present you with three options. Click Troubleshoot.
c. Next, hit Advanced options followed by Windows Startup Settings from the next screen.
d. Your PC will now be rebooted to enable the advanced parameters, which include Safe Mode as well.
Step 2: Perform Clean boot to avoid any third party software conflict.
To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.
**How to perform a clean boot in Windows**
Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.
Method 2: System Maintenance Troubleshooter
a. Press “Windows Logo” + “W” keys from the keyboard.
b. Type “Troubleshooting” in the search bar and press “Enter”.
c. In the “Troubleshooting” window, click on “View All” on the left pane.
d. Click on “System Maintanance”.
e. Click on “Advanced” and then click on “Run as Administrator”.
f. Click “Next” and follow the on-screen instructions to complete the troubleshooting process
Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.