Bluetooth devices won't work with iTunes

Hello Larry,

Thank you for posting your query on Microsoft Community.

As per the issue description your Bluetooth device don't work with iTunes only.

Let's try these methods below and check if that helps.

Method 1: Run Hardware and devices troubleshooter

The Hardware Troubleshooter is an automated tool which will check the hardware connected to the computer for any known issues with it and provides the details and on how to fix them. Follow these steps and run the troubleshooter.

1. Press Windows key to launch the Start screen.
2. Type “Troubleshooting” without quotes and click on Troubleshooting.
3. In the new window, click View all on the left pane.
4. In the list of options, click on Hardware and devices.
5. Click Next and follow the on-screen instructions.

If issue persist, follow method 2

**Method 2:**Check for the Bluetooth service

I would you check if Bluetooth Support service is started.

1. Press Windows key + R
2. Type services.msc and press Ok
3. Find Bluetooth Support Service
4. Start it and set it as Automatic

If the issue persist, follow method 3

**Method 3:**Try to re-enable your Bluetooth device

It is also possible that the Airplane mode is On of your computer.

Airplane mode is a setting that gives you a quick way to turn off all wireless communication on your PC. As the name implies, it's especially useful when you're on an airplane. Wireless communication includes Wi-Fi, mobile broadband, Bluetooth, GPS or GNSS, near field communication (NFC), and all other types of wireless communication.

Let’s check the settings.

1. Open PC Settings
2. Select Network, and then Airplane mode.

If your Bluetooth device was previously paired, there should be an Enable Bluetooth switch.  Switch it to On.

For more information check the links below:

Why isn't Windows finding my Bluetooth or other wireless device?

http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

Setting up a Bluetooth device in the link below

http://www.microsoft.com/hardware/en-in/help/support/troubleshooting/mouse/wireless-bluetooth

Please do let us know the results. Feel free to write us back for any further assistance with Windows, we'll be glad to assist you.

Regards,

Open iTunes

1. Go to 'Edit' and select 'Preferences'
2. Select 'Playback' tab
3. Where it says "Play Audio Using" select 'Direct Sound' in the drop down menu
4. Click 'Ok' and close iTunes

When you start iTunes again, music should now play via Bluetooth speaker

Hi, 

i have exactly the same problem. iTunes music works thru Bluetooth but iTunes movies does not. Everything else works too. Have anyone figured out how to fix this?

Hello Larry,

Thank you for posting your query on Microsoft Community.

As per the issue description your Bluetooth device don't work with iTunes only.

Let's try these methods below and check if that helps.

Method 1: Run Hardware and devices troubleshooter

The Hardware Troubleshooter is an automated tool which will check the hardware connected to the computer for any known issues with it and provides the details and on how to fix them. Follow these steps and run the troubleshooter.

1. Press Windows key to launch the Start screen.
2. Type “Troubleshooting” without quotes and click on Troubleshooting.
3. In the new window, click View all on the left pane.
4. In the list of options, click on Hardware and devices.
5. Click Next and follow the on-screen instructions.

If issue persist, follow method 2

**Method 2:**Check for the Bluetooth service

I would you check if Bluetooth Support service is started.

1. Press Windows key + R
2. Type services.msc and press Ok
3. Find Bluetooth Support Service
4. Start it and set it as Automatic

If the issue persist, follow method 3

**Method 3:**Try to re-enable your Bluetooth device

It is also possible that the Airplane mode is On of your computer.

Airplane mode is a setting that gives you a quick way to turn off all wireless communication on your PC. As the name implies, it's especially useful when you're on an airplane. Wireless communication includes Wi-Fi, mobile broadband, Bluetooth, GPS or GNSS, near field communication (NFC), and all other types of wireless communication.

Let’s check the settings.

1. Open PC Settings
2. Select Network, and then Airplane mode.

If your Bluetooth device was previously paired, there should be an Enable Bluetooth switch.  Switch it to On.

For more information check the links below:

Why isn't Windows finding my Bluetooth or other wireless device?

http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

Setting up a Bluetooth device in the link below

http://www.microsoft.com/hardware/en-in/help/support/troubleshooting/mouse/wireless-bluetooth

Please do let us know the results. Feel free to write us back for any further assistance with Windows, we'll be glad to assist you.

Regards,

Ramesh:

Thank you so much for your reply to my issue. I tried the three steps you suggested --  unfortunately, the problem persists. I strongly suspect  this is an Apple rather than a Bluetooth or Windows issue, or at least results from some incompatibility between Apple software and the settings/software/hardware on this PC.  And it's not just a problem with Bluetooth:  iTunes plays exclusively through the PC's speakers -- even ordinary earphones won't pick up the audio. All my other audio apps (Xbox Music, Windows Media Player, etc.)  have full functionality (speakers, earphones, and Bluetooth) and I've been using them to access iTunes files.

Larry