How to reinstall I2C HID device for windows 8.1 on a asus VivoTab Note 8

Hi,

It seems to be an issue related to the power management. Transitioning to hibernation makes one of the sensors irresponsive.

Can anyone please confirm?

Best regards,

Nuno de Almeida Cristelo

Hi Tuan,

Welcome to Microsoft Community.

The issue that you are facing might occur due to corrupt drivers. Try these methods:

Method 1

Install drivers through Windows Updates.

Check in Windows updates if any driver updates are available. If so, install the same.

• Press Windows Key + W on the keyboard.
• Type Updates in the search bar and click on the icon Windows Update from the search result.
• On the Windows Update window, click on the link: Check for updates from the left hand side of the window to receive a fresh list of updates.

If the updates are available, install all the updates listed there. Make sure you install all the updates including the optional updates.

Method 2

If the above method does not fix the issue, try downloading the driver from manufacturer's website and install them.

Driver & Tools

http://www.asus.com/Tablets_Mobile/ASUS_VivoTab_Note_8_M80TA/HelpDesk_Download/

Wacom Digitizer Driver

http://dlcdnet.asus.com/pub/ASUS/nb/M80TA/WacomDigitizer_Win81_32_VER7209.zip

Hope this helps. Please get back to us with the status of the issue so that we can help you accordingly.

thanks for help me. I did as you Huon lead but it failed. i was update but the pen do not work. whether there any plans?

Hi Tuan,

Welcome to Microsoft Community.

The issue that you are facing might occur due to corrupt drivers. Try these methods:

Method 1

Install drivers through Windows Updates.

Check in Windows updates if any driver updates are available. If so, install the same.

• Press Windows Key + W on the keyboard.
• Type Updates in the search bar and click on the icon Windows Update from the search result.
• On the Windows Update window, click on the link: Check for updates from the left hand side of the window to receive a fresh list of updates.

If the updates are available, install all the updates listed there. Make sure you install all the updates including the optional updates.

Method 2

If the above method does not fix the issue, try downloading the driver from manufacturer's website and install them.

Driver & Tools

http://www.asus.com/Tablets_Mobile/ASUS_VivoTab_Note_8_M80TA/HelpDesk_Download/

Wacom Digitizer Driver

http://dlcdnet.asus.com/pub/ASUS/nb/M80TA/WacomDigitizer_Win81_32_VER7209.zip

Hope this helps. Please get back to us with the status of the issue so that we can help you accordingly.

Hi,

The same behaviour. While restoring my unit to factory default, and during the initial windows 8.1. setup both the pen and touch could be used, but after a while only the pen could respond.

After installing the Wacom Drivers both pen and touch work flawlessly. 

Best regards,

Nuno de Almeida Cristelo

P.S. Still running the Windows Update. If any of the input sensors become unresponsive I will post back further information regarding this issue.

Hi,

Thank you for replying. Sorry for the delay.

As I understand, you have installed all Windows updates and drivers. I am sorry to know that issue still persists.

Try to uninstall I2C HID Device by going to Device Manager.

1. Press Windows Logo Key+X. Click on Device Manager.
2. Then find the driver that you are trying to uninstall and right-click on it to Uninstall.
3. Follow onscreen instructions to uninstall it.
4. To re-install, either you can restart the system or install the driver from the manufacturer’s website.

Hope this helps in resolving the issue. If issue persists, do get back to us. We will be glad to assist you.