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Samsung laptop won't connect to wifi (Windows 7)

Anonymous
2015-10-20T07:21:29+00:00

Hi, my Samsung laptop suddenly won't connect to wifi, the home connection is available but Windows is unable to connect.  IPad, iPhone and Nexus all fine, partner's Galaxy also won't connect.  Seems strange that it's the Samsung devices that are affected.  I've looked at other posts and can't see anything that completely matches my problem.  I've tried the usual router reboot and system restore (to a few days) but to no avail.  Can anybody help please?  Thanks

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2015-10-20T20:22:14+00:00

    Hi,

    Welcome to the Microsoft Community.

    Usually this issue is caused due to some settings related issues or due to not having updated drivers. I would like to know some information about this issue so that we could assist you further.

    1. What is the make and model number of the computer?
    2. Have you tried installing the latest wireless LAN drivers?

    I would suggest you to try the following methods and check if it works for you.

    Method 1:

    Try the steps provided in the following Microsoft Help article and check if it helps.

    Why can't I connect to a network?

    http://windows.microsoft.com/en-us/windows/cant-connect-to-network#1TC=windows-7

    Method 2:

    Try the steps on the following Microsoft Help article and check if the issue persists.

    http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-7&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    If you are trying to upgrade to Windows 8.1 from Windows 7, then I would suggest you to try the steps in the following Microsoft Help article.

    http://windows.microsoft.com/en-us/windows-8/upgrade-from-windows-7-tutorial

    Please reply with the status of the issue so that we can help you better.

    8 people found this answer helpful.
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