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liteon drive problems in windows 8.1

Anonymous
2015-10-26T16:40:16+00:00

bought a Lenovo desktop and the pre-installed Win 8.1 OS doesnt recognize my liteon drive (PLDS 16AFSH) even though it says its working right and the drivers are updated. tried two third party software players and keep getting the error message "no disc in drive D:"

The drive begins to spin up then shuts down. I already added the definition to the registry successfully, but no go. PLDS has no tech support and Lenovo and Microsoft support have been equally useless. Help Please! This makes no sense.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-10-26T17:08:19+00:00

    Hi,

    Windows 8/8.1 doesn't support DVD playback natively. You have to download a DVD player like the excellent free VLC player instead: http://www.videolan.org/

    More on that aspect here: http://www.zdnet.com/article/no-windows-8-dvd-playback-will-mean-increased-costs-and-consumer-confusion/

    If that's not the problem, could you please post the model of your Lenovo desktop because I can't find a PLDS 16AFSH on the Liteon site and need to identify it some other way: http://www.liteonit.eu/en/products/

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  2. Anonymous
    2015-10-28T16:37:10+00:00

    ran it the first time with no disc, no problem on the self test. ran it with a disc in the drive and got the output above

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  3. Anonymous
    2015-10-28T16:35:36+00:00

    [Info] Scanning optical drive devices finished

    Id                        0

    Display Name              DVD-RW DH16AFSH

    Udi                       PLDS-DVD-RWDH16AFSH-8SSDX0F17036L1CB54028RG

    Device Manufacturer       PLDS

    Device Model              DVD-RW DH16AFSH

    Device Serial             8SSDX0F17036L1CB54028RG

    Device Firmware           DL31

    Supported Features        Removable disk, CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-R Sequential Recording, DVD-RAM, DVD-RW Restricted Overwrite, DVD-RW Sequential recording, DVD-R Dual Layer Sequential Recording, DVD-R Dual Layer Jump Recording, DVD+RW, DVD+R, DVD+R Dual Layer

    Started diagnostic: Optical Drive Quick Tests

    => Media-less Optical Self-Test

       [Info] Media must be removed to proceed with test

       Test Status: Canceled!

       Elapsed time: 31 seconds 

    => Linear Seek Test

       [Info] Test was cancelled because there is an error on the media or there is no media inserted

       Test Status: Canceled!

       Elapsed time: 0 seconds 

    => Random Seek Test

       [Info] Test was cancelled because there is an error on the media or there is no media inserted

       Test Status: Canceled!

       Elapsed time: 0 seconds 

    => Funnel Seek Test

       [Info] Test was cancelled because there is an error on the media or there is no media inserted

       Test Status: Canceled!

       Elapsed time: 0 seconds 

    => Read And Compare Test

       [Info] Test was cancelled because there is an error on the media or there is no media inserted

       Test Status: Canceled!

       Elapsed time: 0 seconds 

    => Write Test

       [Info] Test was cancelled because there is an error on the media or there is no media inserted

       Test Status: Canceled!

       Elapsed time: 0 seconds 

    Finished diagnostic: Optical Drive Quick Tests

       Result Code: WOD000000-WK7VEM

       Total elapsed time: 3 minutes 27 seconds 

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  4. Anonymous
    2015-10-28T13:53:37+00:00

    Can you run a diags check on the following Lenovo site:

    http://support.lenovo.com/us/en/products/desktops-and-all-in-ones/lenovo-h-series-desktops/lenovo-h50-50-desktop

    If there's a hardware issue somewhere the diags check should be able to identify it.

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  5. Anonymous
    2015-10-27T15:33:22+00:00

    Hi,

    Windows 8/8.1 doesn't support DVD playback natively. You have to download a DVD player like the excellent free VLC player instead: http://www.videolan.org/

    More on that aspect here: http://www.zdnet.com/article/no-windows-8-dvd-playback-will-mean-increased-costs-and-consumer-confusion/

    If that's not the problem, could you please post the model of your Lenovo desktop because I can't find a PLDS 16AFSH on the Liteon site and need to identify it some other way: http://www.liteonit.eu/en/products/

    I have a Lenovo H50 Machine type 90B7. It came with the Lenovo Power DVD Software, and I downloaded the DAUM PotPlayer just to be sure it wasn't a lack of third party software that was the problem. Even tried loading a distro of Ubuntu on USB drive to see if the OS had a problem and the drive didn't even show up on the drive list with Ubuntu. I think it is a driver issue but I can't find any drivers more recent than 2012for this drive.

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