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Left 4 Dead 2 and RIFT games keep crsashing at launch!?

Anonymous
2015-10-10T23:40:55+00:00

Hi

as in the title, both games have issues in windows10, they use to work fine in windows 8.1..

L4D2 started around 18th August, when Windows 10 got a Cumulative update and steam client update @ 12th August, and  since then the game keeps crashing by start with shaderapidx9.dll as source..

Description

Faulting Application Path:    D:\Steam\steamapps\common\Left 4 Dead 2\left4dead2.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    left4dead2.exe

Application Version:    0.0.0.0

Application Timestamp:    545ac24d

Fault Module Name:    shaderapidx9.dll

Fault Module Version:    0.0.0.0

Fault Module Timestamp:    55f9b421

Exception Code:    c0000005

Exception Offset:    00036606

OS Version:    10.0.10240.2.0.0.256.48

Locale ID:    1060

Additional Information 1:    bdcb

Additional Information 2:    bdcb33e65a9843796b7ec31cc25bda3b

Additional Information 3:    689d

Additional Information 4:    689d12abf00dd47c453b5e1a156c0fa3

The only workaround is to rename a file Fastprox.dll located in syswow64/wbem folder..

And even then it crashes randomly.

http://forums.steampowered.com/forums/showthread.php?s=1368933126d84b12b1ba1631e32df21f&t=1100021

The thing is use to work 100% fine before this date and by windows 10 release @ 30th July.

Lots of people have this issue now on steam forums, so its not something random, everyone with windows 10.

Steam client got updated 2 times since then, but no luck.. I also updated nvidia driver numerous times, repaired WMI, sfc scannow, etc but nothing seems to help, so now Im almost 1000% sure its windows10 update that messed up something. Im have US version with SI locale if that matters, but kind of doubt it since it was ok at first..

RIFT game, just crashes by game start when it tries to go in fullscreen, I don't know what's the cause there, it always opens RIFT error reporting, but there were at least 2 updates since then and still no difference.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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16 answers

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  1. Anonymous
    2015-10-21T01:40:42+00:00

    So nothing changed yet..

    By Rift I almost thought it was fixed, but was just one random lucky try..

    The game magically started one time, it happened yesterday when I upgraded my nod32 security to v9, had v8 before... I thought ah this is it, it was blocking something.. nod's 9 new firewall has this firewall troubleshooting thing that somehow had a issue with my router default preassigned IP..

    But nope, on next game restart it crashed again by game start, it logs fine and starts but when it tries to go fullscreen framebuffer it crashes after 2-3secodns..

    I checked EULA, default was 302, I had it at 303, I've read once changing this fixes it too.. well I changed back to 302 or even 304, but it didn't help either anymore..

    I've even went so far and used my old system restore before nod32 security 9 to re-create my old update procedure and unblock my settings again, but no luck..

    L4D2 also same old story, unless I rename fastprox.dll file..

    Really strange though any other game runs fine.. Only these 2 are having issues and only these 2 I usually like to play the most lately  :\

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  2. Anonymous
    2015-10-13T01:57:09+00:00

    rig looks ok, it may be helpful to install windows 10 fresh, upgrades are not always successful

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  3. Anonymous
    2015-10-12T22:19:05+00:00

    which build are you using

    machine details are helpful too

    I mentioned all that in 1st reply.

    Retail 10240build, up to date.

    I made a screen once; all system specifications. 

    Im going to try one older driver 353.62 one more time..

    But overall  I really regret to update to win10 so soon.. nothing but trouble after trouble, took me a while to finally fix all that was broken at first, mail app, photos app, missing icons in modern start, privileges errors, etc..  :-|

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  4. Anonymous
    2015-10-12T12:49:41+00:00

    which build are you using

    machine details are helpful too

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  5. Anonymous
    2015-10-12T02:15:42+00:00

    https://hardcore-games.azurewebsites.net/wp/win/it/fix-steam-games.php

    I did even more tough cleanup, even redownloaded whole game, clean install, but it just doesnt want to work anymore, unless I renable fastprox.dll in systemwow64/webm folder

    https://support.steampowered.com/kb\_article.php?ref=3134-TIAL-4638

    https://support.steampowered.com/kb\_article.php?ref=2037-QEUH-3335

    https://support.steampowered.com/kb\_article.php?ref=4168-TLZB-4976&l=english

    Im re-verying again, will try 2x now...

    this is the error in detail

    Version=1

    EventType=APPCRASH

    EventTime=130890853557883311

    ReportType=2

    Consent=1

    UploadTime=130890880096232646

    ReportIdentifier=ec43e3f6-707c-11e5-8cca-74d02b2b2df8

    IntegratorReportIdentifier=a8ef7ae7-0a90-4d06-bdb2-b0561f1589f3

    WOW64=1

    NsAppName=left4dead2.exe

    Response.type=4

    Sig[0].Name=Application Name

    Sig[0].Value=left4dead2.exe

    Sig[1].Name=Application Version

    Sig[1].Value=0.0.0.0

    Sig[2].Name=Application Timestamp

    Sig[2].Value=545ac24d

    Sig[3].Name=Fault Module Name

    Sig[3].Value=shaderapidx9.dll

    Sig[4].Name=Fault Module Version

    Sig[4].Value=0.0.0.0

    Sig[5].Name=Fault Module Timestamp

    Sig[5].Value=55f9b421

    Sig[6].Name=Exception Code

    Sig[6].Value=c0000005

    Sig[7].Name=Exception Offset

    Sig[7].Value=00036606

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=10.0.10240.2.0.0.256.48

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=1060

    DynamicSig[22].Name=Additional Information 1

    DynamicSig[22].Value=bdcb

    DynamicSig[23].Name=Additional Information 2

    DynamicSig[23].Value=bdcb33e65a9843796b7ec31cc25bda3b

    DynamicSig[24].Name=Additional Information 3

    DynamicSig[24].Value=689d

    DynamicSig[25].Name=Additional Information 4

    DynamicSig[25].Value=689d12abf00dd47c453b5e1a156c0fa3

    UI[2]=D:\Steam\steamapps\common\Left 4 Dead 2\left4dead2.exe

    UI[3]=left4dead2.exe has stopped working

    UI[4]=Windows can check online for a solution to the problem.

    UI[5]=Check online for a solution and close the program

    UI[6]=Check online for a solution later and close the program

    UI[7]=Close the program

    LoadedModule[0]=D:\Steam\steamapps\common\Left 4 Dead 2\left4dead2.exe

    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

    LoadedModule[2]=C:\WINDOWS\SYSTEM32\KERNEL32.DLL

    LoadedModule[3]=C:\WINDOWS\SYSTEM32\KERNELBASE.dll

    LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll

    LoadedModule[5]=C:\WINDOWS\SYSTEM32\USER32.dll

    LoadedModule[6]=C:\WINDOWS\SYSTEM32\GDI32.dll

    LoadedModule[7]=C:\WINDOWS\SYSTEM32\IMM32.DLL

    LoadedModule[8]=C:\WINDOWS\SYSTEM32\MSCTF.dll

    LoadedModule[9]=C:\WINDOWS\SYSTEM32\msvcrt.dll

    LoadedModule[10]=D:\Steam\gameoverlayrenderer.dll

    LoadedModule[11]=C:\WINDOWS\SYSTEM32\ADVAPI32.dll

    LoadedModule[12]=C:\WINDOWS\SYSTEM32\sechost.dll

    LoadedModule[13]=C:\WINDOWS\SYSTEM32\RPCRT4.dll

    LoadedModule[14]=C:\WINDOWS\SYSTEM32\WINMM.dll

    LoadedModule[15]=C:\WINDOWS\SYSTEM32\SspiCli.dll

    LoadedModule[16]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

    LoadedModule[17]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll

    LoadedModule[18]=C:\WINDOWS\SYSTEM32\ole32.dll

    LoadedModule[19]=C:\WINDOWS\SYSTEM32\combase.dll

    LoadedModule[20]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

    LoadedModule[21]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll

    LoadedModule[22]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll

    LoadedModule[23]=C:\WINDOWS\SYSTEM32\psapi.dll

    LoadedModule[24]=D:\Steam\steamapps\common\Left 4 Dead 2\bin\launcher.dll

    LoadedModule[25]=C:\WINDOWS\SYSTEM32\SHELL32.dll

    LoadedModule[26]=C:\WINDOWS\SYSTEM32\windows.storage.dll

    LoadedModule[27]=C:\WINDOWS\SYSTEM32\shlwapi.dll

    LoadedModule[28]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll

    LoadedModule[29]=C:\WINDOWS\SYSTEM32\shcore.dll

    LoadedModule[30]=C:\WINDOWS\SYSTEM32\powrprof.dll

    LoadedModule[31]=C:\WINDOWS\SYSTEM32\profapi.dll

    LoadedModule[32]=D:\Steam\steamapps\common\Left 4 Dead 2\bin\steam_api.dll

    LoadedModule[33]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

    LoadedModule[34]=D:\Steam\steamapps\common\Left 4 Dead 2\bin\tier0.dll

    LoadedModule[35]=D:\Steam\steamapps\common\Left 4 Dead 2\bin\vstdlib.dll

    LoadedModule[36]=C:\WINDOWS\SYSTEM32\WS2_32.dll

    LoadedModule[37]=C:\WINDOWS\SYSTEM32\NSI.dll

    LoadedModule[38]=D:\Steam\steamapps\common\Left 4 Dead 2\bin\filesystem_stdio.dll

    LoadedModule[39]=C:\WINDOWS\system32\uxtheme.dll

    LoadedModule[40]=d:\steam\steamapps\common\left 4 dead 2\bin\engine.dll

    LoadedModule[41]=C:\WINDOWS\SYSTEM32\WININET.dll

    LoadedModule[42]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

    LoadedModule[43]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

    LoadedModule[44]=d:\steam\steamapps\common\left 4 dead 2\bin\inputsystem.dll

    LoadedModule[45]=d:\steam\steamapps\common\left 4 dead 2\bin\materialsystem.dll

    LoadedModule[46]=d:\steam\steamapps\common\left 4 dead 2\bin\datacache.dll

    LoadedModule[47]=d:\steam\steamapps\common\left 4 dead 2\bin\studiorender.dll

    LoadedModule[48]=d:\steam\steamapps\common\left 4 dead 2\bin\vphysics.dll

    LoadedModule[49]=d:\steam\steamapps\common\left 4 dead 2\bin\vscript.dll

    LoadedModule[50]=d:\steam\steamapps\common\left 4 dead 2\bin\valve_avi.dll

    LoadedModule[51]=d:\steam\steamapps\common\left 4 dead 2\bin\binkw32.dll

    LoadedModule[52]=C:\WINDOWS\SYSTEM32\AVIFIL32.dll

    LoadedModule[53]=C:\WINDOWS\SYSTEM32\MSVFW32.dll

    LoadedModule[54]=C:\WINDOWS\SYSTEM32\MSACM32.dll

    LoadedModule[55]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.10240.16384_none_49c02355cf03478c\COMCTL32.dll

    LoadedModule[56]=d:\steam\steamapps\common\left 4 dead 2\bin\vguimatsurface.dll

    LoadedModule[57]=d:\steam\steamapps\common\left 4 dead 2\bin\vgui2.dll

    LoadedModule[58]=D:\Steam\steamapps\common\Left 4 Dead 2\bin\shaderapidx9.dll

    LoadedModule[59]=C:\WINDOWS\SYSTEM32\OLEAUT32.dll

    LoadedModule[60]=d:\steam\steamapps\common\left 4 dead 2\d3d9.dll

    LoadedModule[61]=C:\WINDOWS\SYSTEM32\MSVCP110.dll

    LoadedModule[62]=C:\WINDOWS\SYSTEM32\MSVCR110.dll

    LoadedModule[63]=C:\WINDOWS\system32\d3d9.dll

    LoadedModule[64]=C:\WINDOWS\SYSTEM32\dwmapi.dll

    LoadedModule[65]=C:\WINDOWS\SYSTEM32\nvd3dum.dll

    LoadedModule[66]=C:\WINDOWS\SYSTEM32\VERSION.dll

    LoadedModule[67]=D:\Steam\steamclient.dll

    LoadedModule[68]=C:\WINDOWS\SYSTEM32\CRYPT32.dll

    LoadedModule[69]=C:\WINDOWS\SYSTEM32\MSASN1.dll

    LoadedModule[70]=C:\WINDOWS\SYSTEM32\imagehlp.dll

    LoadedModule[71]=C:\WINDOWS\SYSTEM32\SETUPAPI.dll

    LoadedModule[72]=D:\Steam\vstdlib_s.dll

    LoadedModule[73]=D:\Steam\tier0_s.dll

    LoadedModule[74]=C:\WINDOWS\SYSTEM32\Secur32.dll

    LoadedModule[75]=D:\Steam\crashhandler.dll

    LoadedModule[76]=D:\Steam\steamapps\common\Left 4 Dead 2\bin\XInput1_3.dll

    LoadedModule[77]=C:\WINDOWS\SYSTEM32\WINTRUST.dll

    LoadedModule[78]=C:\WINDOWS\SYSTEM32\DINPUT.DLL

    LoadedModule[79]=C:\WINDOWS\SYSTEM32\HID.DLL

    LoadedModule[80]=d:\steam\steamapps\common\left 4 dead 2\bin\stdshader_dbg.dll

    LoadedModule[81]=d:\steam\steamapps\common\left 4 dead 2\bin\stdshader_dx9.dll

    LoadedModule[82]=d:\steam\steamapps\common\left 4 dead 2\bin\chromehtml.dll

    LoadedModule[83]=d:\steam\steamapps\common\left 4 dead 2\bin\libcef.dll

    LoadedModule[84]=C:\WINDOWS\SYSTEM32\COMDLG32.dll

    LoadedModule[85]=C:\WINDOWS\SYSTEM32\USP10.dll

    LoadedModule[86]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

    LoadedModule[87]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

    LoadedModule[88]=C:\WINDOWS\SYSTEM32\USERENV.dll

    LoadedModule[89]=C:\WINDOWS\SYSTEM32\urlmon.dll

    LoadedModule[90]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

    LoadedModule[91]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

    LoadedModule[92]=C:\WINDOWS\SYSTEM32\bcrypt.dll

    LoadedModule[93]=C:\WINDOWS\SYSTEM32\iertutil.dll

    LoadedModule[94]=d:\steam\steamapps\common\left 4 dead 2\bin\icudt.dll

    LoadedModule[95]=C:\WINDOWS\SYSTEM32\clbcatq.dll

    LoadedModule[96]=C:\WINDOWS\SYSTEM32\wbem\wbemprox.dll

    LoadedModule[97]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

    LoadedModule[98]=C:\WINDOWS\SYSTEM32\cryptsp.dll

    LoadedModule[99]=C:\WINDOWS\system32\rsaenh.dll

    LoadedModule[100]=C:\WINDOWS\SYSTEM32\wbem\wbemsvc.dll

    LoadedModule[101]=C:\WINDOWS\SYSTEM32\wbem\fastprox.dll

    FriendlyEventName=Stopped working

    ConsentKey=APPCRASH

    AppName=left4dead2.exe

    AppPath=D:\Steam\steamapps\common\Left 4 Dead 2\left4dead2.exe

    NsPartner=windows

    NsGroup=windows8

    ApplicationIdentity=3EF267D92DB197D4EE93CD7CE64BA99D

    EDIT: nope, same issue persists.. :\

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