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Windows 7 - Wireless: "No Connections are available"

Anonymous
2015-11-12T10:58:27+00:00

Hi, I've spent the last 2 days trying to find an answer to this........

Maybe it's confusing terminology otr maybe I keep missing a step :-(

One laptop cannot "see" the router wirelessly. It can contect by cable(ethernet).

Other devices do connect wirelessly. (Desktop, Printer, Phone)

The bottom right has wireless bars with red X. Clicking this says "No Connections Available".

"Troubleshooting" finds nothing.

Suggestions tried so far:

No little Wi-Fi button - but Fn>F8 shows that Wireless is on.

Below the F8 wireless symbol is an oval Wi-Fi symbol. This is on.

In Device Manager, there are two Network Adapters. Both have been uninstalled and re-installed.

In "Properties", both claim to be "working normally".

Network Adapters are:

i) Realtek PCIc FE Family Controller

ii) Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC

iii) (Can't remember but something about Tunnelling for IPv6.)

[I assume that the Family Controller is for the cable/ethernet connection.]

BIOS: Some people suggested a wireless on/off switch in BIOS. I cannot find a "Network Settings", "Wireless" or (someone else...) "Config".

The initial BIOS list seems to be the order of loading - -with Realtek being last. Clicking this seems only to cause Windows to load.

In Power Management there was a switch for "LAN wake up" (or similar). This was disabled so I enabled it.

The laptop is a Toshiba Satellite.

Is there another part of the BIOS I'm missing?

So ... this laptop cannot detect the wireless router.

Any suggestions would be very welcome.

(I''ve been fiddling with PCs since DOS days .... but I still get confused by missing steps or alternative terminology .... ;-)

Thanks very much

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2015-11-13T12:31:16+00:00

    Ramesh,

    I'm sure you're a great guy - but please don't cut and paste an answer without reading the question.

    (Too many answers in this Community answer a different question, which adds to frustration......)

    How does this help?

    "The wireless networks will only appear if your PC has a wireless network adapter installed, the adapter is turned on, and the wireless access point is in range"

    I explained that the two Network Adapters have been uninstalled and re-installed - and both claim to be working normally.

    Perhaps I did not spell out that the Router (why confuse with "network access point?" was 6 feet away - although I did mention it working via cable/ethernet

    If you have any insight in to how an Adapter can be "on" yet the laptop not "see" the router, then I would appreciate the info.

    And why send me a link to Win XP when this subject header clearly says "Windows 7" ?????

    Then, having found the Win 7 equivalent, it provides no insight about a Network Adapter being "on " but not "seeing" the router.

    I asked a question about Wireless LAN in the BIOS.

    The lack of answer supports my theory of answers being "cut and paste".

    Sorry - but that's my impression.

    I would be really, really appreciative of anyone that can help explain how to get this one laptop to "see" the wireless network - and join the other devices that connect fine by wireless.

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  2. Anonymous
    2015-11-13T08:47:51+00:00

    Hello Julian,

    Welcome to Microsoft Community Forum,

    As per the description, I understand that you were facing “no connection available” error message while connecting to the wireless network. The issue could be if there is some network settings corruption or network drivers need to be updated.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    1. What happens when you try to connect? Do you get any error message?
    2. Have you checked running Windows network troubleshooter?
    3. Was the driver for your new network adaptor installed successfully?

    Let’s try these methods below and check if that solves the problem.

    Method 1:

    There can be a number of reasons why a computer is not able to detect a wireless adaptor signal. The wireless networks will only appear if your PC has a wireless network adapter installed, the adapter is turned on, and the wireless access point is in range. Many network connection problems are caused by hardware that isn't set up or the drivers are not installed properly. Follow the steps in article below to check on every aspect and troubleshoot accordingly.

    Wired and wireless network connection problems in Windows

    **http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows******

    Method 2:

    If you can't connect to a network, there might be a problem with your network adapter. You can try using the Network Adapter troubleshooter to automatically find and fix some common problems.

    How do I fix network adapter problems?

    http://windows.microsoft.com/en-US/windows7/How-do-I-fix-network-adapter-problems

    Method 3:

    Try resetting the Internet Protocol (TCP/IP)****and repair the Winsock corruption by performing the steps as mentioned in the following articles.

    How to reset Internet Protocol (TCP/IP) by using the NetShell utility?

    http://support.microsoft.com/kb/299357

    Hope this information is helpful. Please let us know the results. Feel free to write us back for any further assistance, we’ll be glad to assist you.

    Regards,

    4 people found this answer helpful.
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