Hi Joseph,
Thank you for being a part of Windows 10.
I appreciate you for providing details about the issue and we are happy to help you.
I suggest you to uninstall and reinstall the Stronghold: Crusader game in compatibility mode and check.
Follow the below steps:
1. Right click on the setup file and select Properties.
2. Select Compatibility tab.
3. Check Run this program in Compatibility mode.
4. Let the game install and then check the functionality.
If the issue still persists then, I would recommend you to run the game in the compatibility mode and check if it works.
Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
Thank you.