Share via

Windows has recovered from an unexpected shutdown

Anonymous
2015-11-02T04:51:59+00:00

Hello All, 

Event Viewer showing 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007a (0xfffff6fc40008558, 0xffffffffc0000185, 0x00000001573d4860, 0xfffff880010ab93c). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 110115-11356-01.

This will happen every 7-10 days. What is the possible cause and solution for it.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

4 answers

Sort by: Most helpful
  1. Anonymous
    2015-11-16T04:01:56+00:00

    In Source column header Chkdsk entry (wininit for Win7) (winlogon for XP) not found. For ur reference i am uploding the event viewere log file.

    Kindly check and go with this 

    https://onedrive.live.com/redir?resid=93D1B30AF14F696B!127&authkey=!AIvypFRLc4nNZtM&ithint=file%2czip

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-11-02T12:39:34+00:00

    ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

    DISK_HARDWARE_ERROR: There was error with disk hardware

    Please run CHKDSK and go to the HD maker>find>download>run their HD checking utility

    CHKDSK /R

    Chkdsk disclaimer: While performing chkdsk on the hard drive if any bad sectors are found  any data available on that sector might be lost so as usual backup your data.

    Run CHKDSK /R  from an **elevated (Run as administrator) Command Prompt**.

    Do this for each hard drive on your system.

    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

    Then reboot and let the test run.

    It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.

    http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/

    *See "CHKDSK LogFile" below in order to check the results of the test.*CHKDSK LogFile:

    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter

    Expand the Windows logs heading, then select the Application log file entry.

    Double click on the Source column header.

    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).

    Copy/paste the results into your next post.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-11-02T05:46:47+00:00

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-11-02T04:53:46+00:00

    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here

    If you have any questions about the procedure please ask

    Was this answer helpful?

    0 comments No comments