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Issues playing audio after installing new hard drive

Anonymous
2015-11-16T00:07:53+00:00

Original Title: Unreliable audio on Sindows

I am running Windows 7 and Office 2010 on a compaq laptop. I recently had to have a new hard drive installed, and since then the audio has been mostly missing. It does come back occasionally (once in two or three blue moons) but disappears as soon as I turn the laptop off. the fact that the sound is there some of the time tells me that the individual parts are all present and connected, but something is not working.

How do I find out what and put it right, plese?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-11-16T14:57:58+00:00

    Hello Allana,

    Thank you for posting your query on Microsoft Community.

    I would appreciate, if you can provide us the following information to help us understand the issue better?

    • What is the make and model of your system?

    I would suggest you to follow the methods given below and check.

    Method 1: Run audio troubleshooter and check

    A troubleshooter is an automated tool that can find and automatically fix some problems with your PC. The audio troubleshooter can diagnose and fix common sound playback and hardware problems. You can refer to the article given below and refer to section “Audio troubleshooter”.

    No sound in Windows

    http://windows.microsoft.com/en-IN/windows/no-sound-help#no-sound=windows-7&v1h=win8tab3&v2h=win7tab3&v3h=winvistatab1&v4h=winxptab1

    If issue didn’t get resolved try method 2

    Method 2: Download and install the latest drivers from the manufacture website.

    I would suggest you to go to manufacturer website and check for the latest audio drivers, if there are any try to download and install the drivers on your computer.

    Hope the information helps. Do reply if you need further assistance, we will be happy to help you.

    2 people found this answer helpful.
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  2. Anonymous
    2015-11-24T10:00:09+00:00

    I've had an email asking me to report on progress. My audio came back unexpectedly yesterday ( 23rd November 2015). I have not shut my computer down since, only put it to sleep so I could move it because experience has taught me that it is shutting the computer down that causes the loss of the audio.

    I did the necessary restart to finish installing the program from Hewlett Packard and it failed to install, threw up an error message. I'm getting frustrated as I need reliable audio on this computer. the older one does not see discs at all, and does not have safe internet access as it won't let me install anti-virus software.

    Allana

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  3. Anonymous
    2015-11-16T22:17:45+00:00

    I currently have audio, at least til I close down. I got a program from Hewlett Packard that looks as though it should help but it needs a restart to finish installing it which leaves me with a quandary.

    Allana

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  4. Anonymous
    2015-11-16T15:42:27+00:00

    My  laptop is a Presario CQ58 from Compaq.

    I have run the audio troubleshooter with no luck, and also read your article, which did not help. I am in the process of seeing what Hewlett Packard can do for me as that company seems to have responsibility for Compaq computers.

    I'll let you know what happens as it may help someone else.

    Allana Clare.

    Ps:- why do the replies to this query come into ******@yahoo.co.uk instead of ******@gmail.com. the yahoo address is outdated and should no longer be on your system. (I have now sorted this. I discovered that although I have updated the address on my sign -in, it was still the old address in my profile.

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