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My wifi keeps disconecting while watching youtube (or other heavy stuf)

Anonymous
2015-12-12T21:12:16+00:00

hey. i have a smal problem whenever i try to watch youtube (or do other heavy stuf, my internet then just suddently disconects. i have tried mutable things without eny succes. i don't know when this started to happen because its a old laptop of my brother that he gave me. i think its something with my driver or my securety because if i watch youtube vids on safe mode, its fine. i had the same problem with my pc but that thing just solved its own problem after a while. enyway i hope you can help me.

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2015-12-13T15:52:30+00:00

    hello Jayant Gupta. thanks for responding.

    i'm going to anser your qoistions about my problem down below:

    1. I also have the problem while downloading or playing serctain games that really need a lot of my internet so its not only youtube.
    2. i get a little explortion mark over my wifi conection and when i troubleshoot the problem its says that the DNS server is not responding.
    3. i don't know what my brother did but he said that it just happend. (i had the problem from when i got it you see)

    i'm now going to use the methods below your quistion, if i notice eny thing ill say that richt away.

    4 people found this answer helpful.
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  2. Anonymous
    2015-12-13T11:41:01+00:00

    Hello Jessey,

    Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

    As per the description, I understand that you are experiencing issue with WiFi keeps on disconnecting while watching YouTube on the system.

    I certainly understand your concern and will try my best to help you.

    In order to understand the issue more clearly, I would request you to kindly provide me with the following information.

    1. Is this issue specific only while watching YouTube on the system?
    2. Are you getting any error message? If yes, what is the exact error message along with the error code?
    3. Did you make any specific changes on the system?

    This issue might have caused due to the following reasons.

    • Network drivers might have gone corrupt or missing or maybe they are incompatible in the system.
    • Updates are missing in the system.
    • Wireless network adapter switch is not enabled in the system.
    • There is a possibility that the network connection settings are not correct in the system.

    I would suggest you to follow the methods and check if it resolves the issue. 

    Method 1:

    **Using the Network troubleshooter in Windows 7,**please follow the steps in the link provided below and check if it helps.

    http://windows.microsoft.com/en-US/windows7/Using-the-Network-troubleshooter-in-Windows-7

    Note: When a network problem occurs in Windows 7, the Network troubleshooter helps to diagnose and repair the problem. For example, when you see some error messages such as “Page cannot be displayed” or “Server is not available,” you have the option of using the Network troubleshooter to identify the problem.

    If the issue still persists, please follow method 2.

    Method 2:

    Please check if the **WLAN auto config service is running in the system or not.**To check for the service, please follow the steps given below.

    • Go to Start and right click Computer. Select and click Manage
    • Computer Management window will appear. Under Services and Applications, click on Services.

    Note: There is another way to get to the Services window: Start -> Control Panel -> Administrative Tools -> Services

    • Scroll down and select WLAN AutoConfig. Check whether it is started.
    • Double-click the service and its properties window will appear. If the startup type is not set to automatic, click on the dropdown arrow and change it to Automatic and click Start to start the service if it’s not started. Click OK at last.

    Note: If you don’t start this service, there is no Manage wireless networks option available for you to detect or manage wireless network in Network and Sharing Center window unless you use other wireless utility.

    Computer with this built-in wireless network connection service started:

    Computer without this built-in wireless network connection service started:

    Also, I would suggest you to follow the suggestions provided by Gokul Treplied on May 14, 2010 in the following link given below.

    http://answers.microsoft.com/en-us/windows/forum/windows\_7-networking/windows-7-is-unable-to-detect-any-wireless/9a7386ba-7775-4039-940b-20fa537c6084

    For Reference:

    **Wired and wireless network problems,**please follow the steps in the link provided below.

    http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-7&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    I hope this information is helpful.

    Please do let us know if you need any further assistance, we will be glad to assist you.

    Thank you

    4 people found this answer helpful.
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  3. Anonymous
    2016-01-01T18:23:28+00:00

    Hello. Txn for contacting me again. I have some information that might prove usefull. But first things first i did the things that you Said me to do. It did not work however before i did those thing it suddently worked for a moment. I thouth it fixed it self so i tried to conect to my WiFi but before i could do that it went out again and gave me a error sating that c++ is interviring with something. I hope this wil help. Have a Nice day

    3 people found this answer helpful.
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  4. Anonymous
    2015-12-21T16:56:10+00:00

    Nope still not fixed

    3 people found this answer helpful.
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  5. Anonymous
    2015-12-13T15:58:29+00:00

    i tried your methods but with no succes i'm afraid. i hope you can help me further with my problem. 

    i want my youtube fix :P.

    3 people found this answer helpful.
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