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Elgato HD game capture not installing drivers on Windows 8.

Anonymous
2015-12-29T20:20:48+00:00

I recently purchased and Elgato HD and upon setting everything up, my device does not appear in the Elgato HD software. All cords and the device itself seem to work fine, as my game feed still appears on the television screen and only does this when connected to the computer via USB. I've been led to believe by a few other friends who also own and Elgato HD the drivers are supposed to install automatically once plugged into the computer, and this has not happened once.

I'm using an Acer computer, quite obviously Windows 8, and don't get any error messages excluding the 'no capture devices found' in the software. Please let me know if you need to know anything else if it may resolve my issue.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-12-30T18:41:26+00:00

    Hmm... well, I got it working. While I did find your suggestions helpful I don't believe they were necessary. See, I misplaced my USB cable a little back and ordered a new one, only to find it the day before it arrived. After using what I thought would become a spare... the drivers installed immediately as it was meant to in the 1st place. I guess it was that cable after all. Either way, I thank you for the help.

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  1. Anonymous
    2015-12-31T13:44:03+00:00

    Hi,

    Thank you for your update on the issue.

    Glad to know that the steps you tried help you to resolve the issue. Please feel free to reply, in case you face any other issues with Windows in future. We'll be more than happy to assist you again.

    Thanks again for sharing with us!

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  2. Anonymous
    2015-12-30T12:52:40+00:00

    Hi,

    Thank you for contacting Microsoft Community.

    I understand that you are unable to install drivers.

    I will certainly help you with this.

    I would suggest you to go through the below methods:

    Method 1: Try to run the Hardware and Devices troubleshooter.

    a. Press Windows key +X.

    b. Click on Control Panel.

    c. Click on Troubleshooting.

    d. On the left pane, click on view all.

    e. From the list, click on Hardware and devices.

    f. Run the troubleshooter.

    Method 2: Try to install the driver for game capture in compatibility mode.

    a. Download the driver from the manufacturer website.

    b. Right click on the setup.

    c. Click on properties.

    d. Click on compatibility tab.

    e. Select the previous operating system.

    f. Click on apply and then ok.

    g. Install the driver and check if it helps.

    Method 3: Try to run the software in compatibility mode and check:

    a. Right click on the software.

    b. Click on properties.

    c. Click on Compatibility tab.

    d. Select previous operating system.

    e. Click on apply and then ok.

    Also refer:

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff568699%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

    https://www.elgato.com/en/game-capture-hd-support

    I hope this helps. Please let us know the results. Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.

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