Share via

Microsoft Wireless Keyboard 800 not working.

Anonymous
2013-04-09T14:24:35+00:00

Hi, I have the Microsoft Wireless Keyboard 800 and Microsoft Wireless Mouse 1000 that both use the same USB receiver. I've had them for over a year with absolutely no problems. However, I unplugged my USB receiver as I have done many times before and then plugged it back in. The mouse carried on working as usual but the keyboard didn't work at all. I tried new USB ports, a different computer and a laptop and nothing works. I have tried new batteries and the little green light in the bottom right comes on but it still doesn't work. 

Thanks.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

8 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-12-20T19:59:33+00:00

    I just unboxed one of these and the mouse connects without any issues, but the Keyboard refuses to connect on any computer I've connected it to. I've tried everything listed on the Microsoft support page; new batteries, different computer, different location, etc. I cannot believe this combo has no sync button on the receiver or keyboard. Maybe its supposed to auto-magically sync, but so far, no communication with the keyboard whatsoever. 

    Its frustrating because the driver software will report connections to both the keyboard and mouse regardless of whether or not they are connected. This is my second Microsoft product and my second loser. Spent the big money on the Wireless Arc mouse and it just dropped dead after a year. Really disappointing.

    100+ people found this answer helpful.
    0 comments
  2. Anonymous
    2016-03-14T12:21:06+00:00

    I recycled mine and bought a Logitech!

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2013-04-10T03:53:13+00:00

    Hi James,

    1.      Did you make any changes to the computer prior to this issue?

    2.      Which security software is installed?

    Let us try these methods.

    Method 1.

    You may refer to this article and check if this helps.

    Mouse, touchpad, and keyboard problems in Windows: http://windows.microsoft.com/en-us/windows/help/mouse-touchpad-and-keyboard-problems-in-windows

    Method 2.

    You may refer to this article and check if this helps.

    Support for Microsoft mouse, keyboards, LifeChat, LifeCam & more: http://support.microsoft.com/ph/7746#tab1

    How to contact Microsoft if you have questions about your Hardware device: http://www.microsoft.com/hardware/en-us/support/contact-us

    Let us know if you need further help with any windows issue. We will be glad to help.

    20+ people found this answer helpful.
    0 comments
  4. Anonymous
    2016-03-13T04:35:46+00:00

    Any solution to this? Did everything including driver reinstall, driver say all are connected and ready to use but keyboard is not.

    10+ people found this answer helpful.
    0 comments
  5. Anonymous
    2017-04-26T05:18:02+00:00

    https://www.microsoft.com/accessories/en-us/d/wireless-keyboard-800

    Installed driver from this site and my keyboard started working.

    5 people found this answer helpful.
    0 comments