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Problem with "igfxcuiservice2.0.0.0"

Anonymous
2015-12-23T22:16:28+00:00

Whenever I start my Laptop, it gives me following error window.

If I choose "Ask me later", then after 2 minutes, same window pop up.

Is there any solution and why is it annoying me?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-12-25T07:23:12+00:00

    If you accepted hardware driver updates from Windows Update (video, audio, network) consider yourself lucky that your system works at all.  Microsoft is notorious for offering the wrong or out of date hardware drivers and it is best to decline them and then hide them so you never see them again or be tempted to install them.

    Microsoft does not know what the best drivers are for your system of unspecified make and model - you should always get hardware driver updates directly from the manufacturers WWW site and never from Microsoft.

    Since we still don't know what your system make and model is (or anything else about it) but you seem to have an Intel something or another in your video subsystem it would behoove you to visit the Intel WWW site and download and run their driver update utility and it will look at your system and it will suggest driver updates if needed.

    That doesn't mean you have to install any suggested driver updates but they are probably going to be more current than anything coming from Microsoft.

    The WWW site is here:

    http://www.intel.com/content/www/us/en/support/detect.html?iid=dc_iduu

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  1. Anonymous
    2015-12-24T11:39:04+00:00

    The igfxCUIService.exe is a part of the Intel graphics control panel display.

    The bottom of the message says "when a program is not fully compatible"...

    Have you made any changes or installed any Intel video drivers lately?

    It would be easy enough to disable the Service and that might make the symptom of the problem go away (the annoying message) but that should not count as a "fix" to the problem and you might need it for something so with more information we can help you check and see if your Intel stuff is up to date.

    Unfortunately, the MS Answers forums implementation does not prompt for any system information when a new question is asked, so we know absolutely nothing about your system.

    Not knowing fundamental information about a problem prolongs the frustration and agony of resolving these issues but that is the way they choose to run things here.

    Thank you MS Answers owners, for continuing to make the resolution of simple problems as frustrating and time consuming as possible.

    Please answer the following questions as best you can:

    What is your system make and model?

    What is your Windows Version and Service Pack?

    Describe your current antivirus and anti malware situation:  Microsoft Security Essentials (MSE), McAfee, Symantec, Norton, Spybot, AVG, Avira!,  avast!, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc.

    If the system used to work properly, what do you think might have changed since the last time it did work properly?

    Let's see what you've got:

    Click the Start button/orb in the lower-left corner of your screen. Or, press the Windows logo key on your keyboard.

    In the box enter:

    msinfo32

    Select/click msinfo32.exe and the System Information dialog box will open.

    Click on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

    For video driver information, expand the Components, click Display, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here.

    There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

    2 people found this answer helpful.
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  2. Anonymous
    2017-10-04T14:06:19+00:00

    What's about if the WWW sites are not doing the update for their drivers either?

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  3. Anonymous
    2015-12-25T00:39:24+00:00

    Thank you Jayant and Elder.

    Meantime, I was also trying to seek if there had been any recent changes or was any crash of the application; and I found that the graphics driver was failed to update.

    When I shut down laptop, it started installing updates, but it failed to update graphics driver update in the middle and switched off.

    Again I checked for updates and installed the corresponding drivers correctly.

    Now the issue is solved.

    Regards,

    Mayur

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  4. Anonymous
    2015-12-24T11:16:22+00:00

    Hello Mayur,

    Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

    As per the description, I understand that you are experiencing issue with whenever you start a laptop, you get an error message: “igfxcuiservice 2.0.0.0” on the system.

    I certainly understand your concern and will try my best to help you.

    In order to understand the issue more clearly, please provide me with the following information to provide you with the targeted assistance.

    1. Do you receive this error message only at the start of the laptop or do you get this error message at the time of using any application as well?
    2. Did you make any significant changes prior to this issue?
    3. When was the last time the system was working fine?

    I would suggest you to try the following methods and check if that helps.

    Method 1:

    To diagnose the problem whether any third party program or application is causing the conflict, I would suggest you to try “clean boot” and check if it helps.

    Placing your system in “Clean Boot” state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

    How to perform a “clean boot” in Windows, please follow the steps in the link provided below.

    http://support.microsoft.com/kb/929135/en-us

    Important: Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

    Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

    Try to reboot the system and check if it helps.

    If the issue persists, follow method 2          

    Method 2:

    How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.

    https://support.microsoft.com/kb/929833?wa=wsignin1.0

    Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe)to scan your system files and to repair missing or corrupted system files in Windows. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

    I hope this information is helpful.

    Please do let us know if you need any further assistance, we will be glad to assist you.

    Thank you.

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