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Driver Not Found on USB audio device, usbaudio.sys missing

Anonymous
2016-01-18T03:37:13+00:00

I just got a Logitech laptop speaker z205 and have had the issue where it cannot locate a driver for it, despite this device using only the default usb audio device driver (and not having any other drivers provided by logitech).

I have a Windows 8.1 machine.

Here are the steps I have taken to diagnose the error more specifically:

I have tried the speaker on other 8.1 machines, and they work.

I have tried restarting, uninstalling and reinstalling the driver, and such.

My USB ports, all three, work with other devices, just not this one. They work with other usb based audio devices that have their own specific drivers, such as a platronics headset.

I have read several posts and was pointed to the file "usbaudio.sys" as a driver for generic audio devices. This file does not exist in my drivers folder.

I have tried to force it to use USB audio driver type when searching for drivers via picking a list of device drivers on my computer. USB audio device is not listed in the manufacturer area, though Generic USB Hub is listed.

And as per some other posts on this site I have attempted to both "regsvr32 usbaudio.sys" in command prompt (which resulted in a file not found error)

And I also ran sfc  /scannow in command prompt which resulted in errors that were unfixable.

I assume the issue is that the USBAudio.sys is missing entirely and there is no generic driver installed at all. How do I find this driver set and fix this issue?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-01-18T16:36:02+00:00

    Thanks for the response, Mayank Gupta10, but that did not resolve anything. the listed results are:

    Hardware and Devices Publisher details
    Issues found
    Logitech Z205 doesn't have a driver<br><br><br>Logitech Z205 doesn't have a driver<br><br>There is no driver installed for Logitech Z205 . Not fixed
    Apply solution for driver problem Completed <br> --- --- <br> Install a driver for this device Completed
    Hardware changes might not have been detected<br><br><br>Hardware changes might not have been detected Detected
    Scan for recent hardware changes Completed <br> --- ---
    Potential issues that were checked
    Windows Update configured to never install drivers<br><br><br>Windows Update configured to never install drivers<br><br>Driver updates aren't automatically installed when detected by Windows Update. Issue not present
    Issues found Detection details

    | | 6 | Logitech Z205 doesn't have a driver | Not fixed | |<br>| --- | --- | --- | --- | | | There is no driver installed for Logitech Z205 . | | | Device information |<br>| | Name: | Logitech Z205 |<br>| --- | --- |<br>| ID: | USB\VID_046D&PID_0A19&MI_00\6&29598010&0&0000 |<br>| --- | --- |<br>| Error code: | 28 |<br>| --- | --- | |<br>| --- |<br><br><br><br><br>| | Apply solution for driver problem | Completed |<br>| --- | --- | |<br>| --- |<br>| Follow the instructions in the solution to address the driver problem. |<br><br><br><br><br>| | Install a driver for this device | Completed |<br>| --- | --- | |<br>| --- |<br>| The driver for Logitech Z205 is not installed. Install the latest driver for the device. | | | --- |

    6 Hardware changes might not have been detected Detected <br> --- --- --- ---
    Scan for recent hardware changes Completed <br> --- --- <br> --- <br> Scanning might find new devices attached to your computer and install them.
    Potential issues that were checked Detection details
    Windows Update configured to never install drivers Issue not present <br> --- --- --- ---
    Driver updates aren't automatically installed when detected by Windows Update.

    I have similarly tried to run the Fixit application from the microsoft website.

    No built in troubleshooting application or device management steps have resolved this. Please provide further advice on how to fix this issue.

    1 person found this answer helpful.
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  2. Anonymous
    2016-01-18T13:38:44+00:00

    Hi,

    Thank you for posting your query on Microsoft Community.

    I appreciate your troubleshooting steps.

    As per the description, I understand that you are facing issues with Audio drivers.

    There might be hardware conflicts.

    Run the Hardware Devices troubleshooter.

     An automated troubleshooter is a tool that can find and automatically fix some problems with your computer. These troubleshooters aren't designed to fix every problem, but they're a useful tool to try because they can often save your time and effort.

    a)       Press “Windows Logo” + “W” keys from the keyboard.

    b)       Type “Troubleshooting” in the search bar and press “Enter”.

    c)       In the “Troubleshooting” window, click on “View All” on the left pane.

    d)       Click on “Hardware and Devices"

    e)        Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

    Reference: Install USB 3.0 and other USB devices:

    http://windows.microsoft.com/en-IN/windows-8/install-usb-3-usb-devices

    Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

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