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Samsung DVD/CD Super Writemaster SATA does not show in My Computer OR Device Manager - Can BIOS boot to it

Anonymous
2015-10-03T20:53:13+00:00

Hello all,

My Samsung DVD/CD Super Writemaster SATA does not show in My Computer or Device Manager - Can BIOS boot to it.

The BIOS recognizes it. I can install Windows from it. I am on Windows 7 home premium.

I already:

  1. Scanned Windows 7 for errors
  2. Installed all Win7 Updates
  3. Scanned for Hardware Changes (no DVD/CD Rom show up in Device Manager)
  4. Checked Registry for Upper and Lower - They do not exist at all
  5. Ran Troubleshooter - Nothing
  6. Ran FixIt - Nothing
  7. Changed BIOS to boot to CD first just in case - Nothing
  8. Checked DVD Registry - Nothing listed
  9. Opened Desktop and removed and reinstalled Cables - Nothing
  10. Removed power cable and let bios clear - Rebooted Windows and nothing.

To be clear, the Drive is not being detected by Windows in any form. You cannot see DVD in Device Manager at all:

What other steps can I do to re-enable my DVD drive? It used to show maybe around 3 years ago. (I never use it, honestly who uses these things anymore?)

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-01-05T22:24:08+00:00

    Unfortunately,

    This cannot be closed. Guess what? I purchased a BRAND NEW drive just like you said, and installed it today. The drive shows in BIOS and there is NO DVD/CDROM entry in the Device Manager.

    I went through and deleted my ATA and AMD controllers under IDE like requested in another article, they reinstalled fine, but no DVD drive showing. This is a brand new drive and a brand new Windows 7 Professional.

    10+ people found this answer helpful.
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  2. Anonymous
    2015-10-04T13:21:48+00:00

    Hello,

    Thank you for posting your query on Microsoft Community.

    I would appreciate your efforts in resolving the issue+

    I would suggest you to follow the methods given below and check.

    Method 1: I would suggest you to run hardware troubleshooter.

    Refer:

    Open the Hardware and Devices troubleshooter

    If the issue still persists, follow the Method 2.

    Method 2:   Step 1:

    Uninstall and reinstall the DVD-RW Samsung Super Writemaster driver and check, if it works.

    Refer to the following steps to uninstall the DVD-RW Samsung Super Writemaster driver from the Device Manager.

    a. Click on Windows key + R to open Run, and type Devmgmt.msc.

    b. Locate and expand “DVD/CD-ROM driver” in the Device Manager Window.  

    c. Right-click on the “DVD/CD-ROM driver” and click on “uninstall” the DVD/CD-ROM driver.

    d. Restart the computer and check, if it works.

    Step 2:

    Install the latest DVD-RW Samsung Super Writemaster driver in Compatibility mode:

    I would suggest you to download and reinstall the latest DVD-RW Samsung Super Writemaster driver from manufacture's website and install it in compatibility mode.

     1. Right click on the setup file of the driver and select Properties.

     2. Select Compatibility Tab.

     3. Place a check mark next to Run this program in

    Compatibility Mode and select the operating system accordingly from the drop down list.

     4. Let the driver to install and then, check the functionality.

    Refer the link below to download and reinstall the latest DVD-RW Samsung Super Writemaster driver from manufacture's website, mentioned below.

    http://www.samsung.com/in/support/

    Hope this information helps you. Kindly post back with the updated issue for further assistance.

    5 people found this answer helpful.
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  3. Anonymous
    2015-10-04T15:34:04+00:00

    Thanks for the advice. Yes as you can see per my initial post:

    1. Method 1: I already ran the Troubleshooter per step number 5. It did nothing and found nothing.
    2. Method 2: I will try these Regedit steps and get back with you.

    edit: Step 1 of Method 2 is impossible. As you can see in my screenshot, DVD does not exist in Device manager per my initial post. Step 2 of Method 2 is also impossible. The driver package from Samsung requires that the drive be available in Device Manager.

    Do you have any other suggestions?

    And canadian:

    1. Yes I have a desktop machine.
    2. I am a student, why would I buy a new drive just because Windows doesn't recognize it? Microsoft still supports Windows 7, therefore if there is an issue with the software communicating with the hardware and the BIOS recognizes the drive, they should resolve the bug.

    Thanks for the suggestion though.

    3 people found this answer helpful.
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  4. Anonymous
    2015-10-04T16:35:45+00:00

    I work on a lot of computers.  My experience is that the situation you describe is not UNcommon and that 9 times out of 10, it turns out to be failing drive.  Shop well, you can find these as an OEM device and sometimes under $20.

    Another alternative you may want to consider is an external USB connected DVD drive.  Cost will be a bit higher.  However, they are totally portable, a bit slower.

    1 person found this answer helpful.
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  5. Anonymous
    2015-10-04T15:10:23+00:00

    I think you have a desktop???

    Keep in mind that a replacement DVD drive for a desktop computer can be found for around $20.  Very easy install.

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