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Realtek PCIe FE Family Controller Ethernet Not Working On Windows 8.1

Anonymous
2016-01-11T09:47:22+00:00

I see there seem to be a lot of people with the same problem as I have where I cannot get a wired Ethernet connection on my Windows 8.1 Dell laptop.  My WiFi connection is working fine but wanted to try my wired connection but kept getting Unidentified Network when trying to connect.  What are my options?  I have done all the checks that others have suggested online.  Is there something i can attach externally, like a USB/Ethernet port, and download new software to make this work or is there something I have to change in the laptop itself?  Please tell me there's an easy user friendly solution cos I am debating whether to upgrade to Windows 10 and cannot begin to do this if the problem follows me there!  Over to you experts! Many Thanks.

Windows for home | Previous Windows versions | Internet and connectivity

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  1. Anonymous
    2016-01-12T05:02:07+00:00

    Hello Danny,

    Thank you for posting your question on Microsoft community.

    I would like to know some information about the issue so that we could help you better.

    What is the model number of your Dell laptop?

    This issue may occur due to corrupt network driver or incorrect network settings.

    I would suggest you to try following methods and check if it helps.

    Method 1:

    Run network adapter troubleshooter and check. Please follow these steps:

    a. Press Windows + W keys, type troubleshooting in the search box and press Enter.

    b. Click "View all" and then click "Network Adapter".

    c. Click "Next" and follow on-screen instructions.

    If it does not help, then use method 2.

    Method 2:

    Please use steps provided in this Microsoft help article and check the issue.

    Refer:

    How do I fix network adapter problems?

    http://windows.microsoft.com/en-us/windows/fix-network-adapter-problems#1TC=windows-8

    I hope this information helps.

    Please do let us know if you need any further assistance.

    Thank you

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  1. Anonymous
    2016-01-20T10:29:57+00:00

    Hello Danny,

    Thank you for the reply.

    I appreciate your concern.

    This should not affect wireless connection. However, if issue still persists, you may reset TCP/IP and check the issue.

    Refer this article:

    How to reset TCP/IP by using the NetShell utility

    https://support.microsoft.com/en-us/kb/299357

    Please keep us posted.

    Thank you

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  2. Anonymous
    2016-01-20T10:15:12+00:00

    Many thanks for the latest suggestion, before I run this I want to have your word that this will not affect the wireless connection I have and also what the back out plan is should this not work.

    Thanks.

    Danny

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  3. Anonymous
    2016-01-20T09:23:25+00:00

    Hello Danny,

    Thank you for your response.

    I appreciate your time.

    I would suggest you to update LAN driver from this link and check.

    Refer:

    http://downloads.dell.com/FOLDER00212333M/3/LOM_Realtek_W7_A03_Setup-X4R87_ZPE.exe

    Please keep us updated.

    Thank you

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  4. Anonymous
    2016-01-18T09:18:51+00:00

    I have a Dell Inspiron 17R running Windows 8.1. I have tried all the suggestions and still no luck.  I notice many others have the same problem so I'm guessing I might need an alternative way of connecting in a wired way, perhaps an alternative to this controller, if that is possible. As previously mentioned, my wireless connection is fine. My ISP, BT, have been no help so I'm getting desperate now.  Any ideas?

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