Microsoft Wireless Mouse 1000

Hi,

Thank you for contacting Microsoft Community.

It seems that, you have an issue with Microsoft Wireless Mouse 1000’s performance.

We need more information to assist you with Microsoft Wireless Mouse 1000’s performance issue, please answer the followings.

1)      Was Microsoft Wireless Mouse 1000’ worked with the different computer?

2)      Do you get any error message?

To resolve the problem, use the following methods in the order in which they are presented.

Method 1:

If you have a hardware device that isn't working properly with your computer, you probably need an updated driver**.**Run Hardware Troubleshooter and check the issue status.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

Method 2:

If device that isn't working properly with your computer, you probably need an updated driver, please refer to the following link.

Update a driver for hardware that isn't working properly.

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Method 3:

You can check the issue stats by uninstalling and reinstalling the Wireless Mouse 1000 driver.

You can download the latest driver from the following link.

Drivers, software, and documentation for your product.

http://www.microsoft.com/hardware/en-us/d/wireless-mouse-1000

If you find same issue when you connect the Microsoft Wireless Mouse 1000 to different computer, I would suggest you to contact device manufactures for better help.

How to contact Microsoft if you have questions about your Hardware device.

http://www.microsoft.com/hardware/en-us/support/contact-us

Hope this information is helpful. Please do let us know if you need assistance with Windows, we’ll be glad to assist you.