Cannot use Sony bluetooth headset on Windows 7 since the driver is missing.

hi!

please

You can say that driver download?

I have a macbook pro with win 7 64bit and headphones mdr-xz770bn

I recognized, and I add it as device

but I can not hear music.

I had the same problem, but I solved the problem through HP, since I have their business laptop.

Their bluetooth peripheral driver were not enabled and out of date.

As expected, it was HP. Found support drivers for my particular model and windows version on HP's website, and found the latest bluetooth peripheral driver. I got the version dated May 2015, and my headphones worked nice and great after that.

In your case, you need to knock Apple's door my friend. 

Its hardware problem for sure. Please contact the so called exceptional customer service of Apple.

After all the Macs never have any problems,  you paid that premium price for it. :-p

Thank you Architspatel9! I tried to google around after I saw your message.

Apple and Sony keep throwing ball to each other. 1 guy keeps telling me there is no driver for the headset while another one keeps telling me to contact the manufacturer to get the updated driver.

Finally the problem is fixed =.= In order to make it works, it is like a pipe dream.

At the end of the day, Acer Bluetooth driver saved my day lol.

Thanks again :)

To understand the issue better, let me know what is the make and model of the computer?

This issue could have occurred due to these reasons:

1. Incorrect audio settings.
2. Corrupt audio driver.

Try the steps listed here:

Method 1:

I would suggest you to run the troubleshooter and check if it helps. 

Open the Playing Audio troubleshooter

http://windows.microsoft.com/en-us/windows7/Open-the-Playing-Audio-troubleshooter

Method 2:

If the issue persists, I suggest you to uninstall and re-install audio drivers from the manufacturer website. Check if it helps.

1. Click on Start and type device manager in Start Search.
2. Open device manager.
3. Expand ‘Sound Video and Game Controllers”.
4. Right-click on ‘High Definition Audio Deviceand select ‘uninstall’.
5. Follow the prompt and restart the computer.

Now re-install latest audio driver from the manufacturer website.

MacBook Pro Laptop Win 7 64 Bit. I am not sure about the sound hardware inside.

Method 1 - It only detects the cable input, not the bluetooth.

Method 2 - Doesn't help either.

Any ideas? I guess it is probably the bluetooth connection issue?

I found a post back in 2014 and it is very similar to my situation but he doesn't mention how does he fix it at the end. I just keep getting the error message about the windows bluetooth driver is missing tho.

http://community.sony.com/t5/Home-Theater-Products/MDR-10RBT-shows-up-in-Windows-7-64-bit-as-not-plugged-in-though/td-p/343140

Hi,

Thank you for contacting Microsoft Community. I will surely help you.

To understand the issue better, let me know what is the make and model of the computer?

This issue could have occurred due to these reasons:

1. Incorrect audio settings.
2. Corrupt audio driver.

Try the steps listed here:

Method 1:

I would suggest you to run the troubleshooter and check if it helps. 

Open the Playing Audio troubleshooter

http://windows.microsoft.com/en-us/windows7/Open-the-Playing-Audio-troubleshooter

Method 2:

If the issue persists, I suggest you to uninstall and re-install audio drivers from the manufacturer website. Check if it helps.

1. Click on Start and type device manager in Start Search.
2. Open device manager.
3. Expand ‘Sound Video and Game Controllers”.
4. Right-click on ‘High Definition Audio Device and select ‘uninstall’.
5. Follow the prompt and restart the computer.

Now re-install latest audio driver from the manufacturer website.

Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.